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Windows 7: BSOD - Computer locks up and reboots every 45-60 minutes

26 Aug 2012   #21
centaur78

Windows 7 ultimate x64
 
 

ok

so as of now you are not experiencing and BSOD or freeze ???


My System SpecsSystem Spec
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26 Aug 2012   #22
xynie

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Been about 20 minutes, I will let you know if it happens in the next hour.

Thanks for your support!
My System SpecsSystem Spec
26 Aug 2012   #23
centaur78

Windows 7 ultimate x64
 
 

ok one last thing

can you enable ... show hidden device under view and check again to see if you see Etron !
My System SpecsSystem Spec
.

26 Aug 2012   #24
xynie

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Done and nope, not there...
My System SpecsSystem Spec
26 Aug 2012   #25
xynie

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

OK, so this is really strange. The times I have seen this today it usually just locks up and I have to shut down completely for it to work again. This time I was watching a movie and it seemed like the PC was trying to shutdown or hibernate. It started closing windows, the taskbar/icons disappeared, then it bluescreened for a quick second and rebooted. After the reboot I got the drive inaccessible error from earlier, shut down, restarted, it works.

Some thoughts, and this is just a shot in the dark. The PC is an HTPC, I mainly use it with Windows Media Center and Media Browser to watch TV. Now, before this issue occured whenever I was watching a movie it would never try to sleep/hibernate/shut down during a movie, I presume because it knows that we are using the PC. I find it weird that this is always happens around 50 minutes. The primary HDD is solid state, and in my research I have read that there are known issues with SSD crashing when going into hibernate/sleep. Long shot, but could it be related?

Also, the last blue screen was at ~10:38 China time... I will upload the latest dumps shortly.
My System SpecsSystem Spec
26 Aug 2012   #26
centaur78

Windows 7 ultimate x64
 
 

ok

will wait for the dmps
My System SpecsSystem Spec
26 Aug 2012   #27
xynie

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Not sure how much this helps, but most times it just locks up... this time I actually know it created the BSOD before the reboot...so hopefully some new info is in there for you guys.

Again, thanks much for your help.
My System SpecsSystem Spec
26 Aug 2012   #28
xynie

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'm currently going down this path: BSOD Crucial M4 - Crucial Community

Quote:
M4 customers,

We are aware of an issue that is currently affecting a small number of users whereby their m4 causes their system to require a restart. This issue occurs after approximately 5,000 hours of actual “on time” use. Following the initial reboot, the system then requires subsequent restarts after each additional hour of use. However, the data on the SSD is unaffected and will not be lost due to this condition.

Through our investigation, we have determined the root cause of the problem and will be releasing a firmware update that rectifies the situation. We are currently running through our validation and compatibility process. Once this process is complete, the firmware will be made available to our customers. Although we understand the desire of some people to start using unreleased firmware now, we want to ensure that our solution works across multiple chipsets, systems, and operating systems before publishing the release code. We are currently targeting the week of January 16th, 2012 to publicly release the new firmware update.

We understand the impact that this is having on some users right now and apologize for this inconvenience. We appreciate your continued support, feedback, and patience as we finalize code and resolve this issue.
I got the HTPC in late December, and it has been online 24/7 since January.

239 days * 24 hours = 5736... its not exact, but it sure is close... and I am getting these symptoms. I am going to upgrade the firmware and see what happens.

:EDIT:

CrystalDiskInfo says 5270 hours Power-On Count... seems like a possibility.

:EDIT2:

Changelog:

Correct a condition where an incorrect response to a SMART counter will cause the m4 drive to become unresponsive after 5184 hours of Power-on time. The drive will recover after a power cycle, however, this failure will repeat once per hour after reaching this point. The condition will allow the end user to successfully update firmware, and poses no risk to user or system data stored on the drive.
My System SpecsSystem Spec
26 Aug 2012   #29
centaur78

Windows 7 ultimate x64
 
 

have you updated the firmware for the SSD
My System SpecsSystem Spec
26 Aug 2012   #30
xynie

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Just did, I am pretty sure this is it... has all the right symptoms. I have to get to bed, getting late here, but I will update tomorrow and let you guys know if it is working.

We can work on that darn USB 3.0 controller another day... as long as it isn't rebooting anymore I am happy.

Thanks again, goodnight!
My System SpecsSystem Spec
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 BSOD - Computer locks up and reboots every 45-60 minutes




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