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Windows 7: BSOD! *grrr*


14 Sep 2009   #1

Windows 7 Ultimate 64-bit
 
 
BSOD! *grrr*

Ive been getting bsod errors,
they are so random its hard to put my finger on what it could be that causes it,
the first time i can remember it happening was when ive had the computer running for ~3 days and woke up with a bsod, and now the last time i went afk and came back to the screen saver login screen and clicked password field then BAM! BSOD. And one other time i was just messing around doing nothing really in windows and got bsod.

memory management, system service exception, apc index mismatch

Ive had memtest86+ running 10 passes and no errors
I have the bios RAM option set to manual using the RAM specs
Hdd is recently defragmented, and chkdsk reports no errors
I have no random external devices installed/plugged in
Windows update is fully updated, and all the Windows 7 available drivers from ASUSTeK support download for my P5Q DELUXE has been installed

Using Panda AVPRO2009

Attaching DxDiag & Minidumps

Please help,
Thanks

System Manufacturer/Model Number
System manufacturer
OS
Windows 7 Ultimate 64-bit
CPU
Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz (2 CPUs), ~3
Motherboard
P5Q DELUXE
Memory
Corsair Dominator TWIN2X PC8500 4GB DDR2
Graphics Card(s)
NVIDIA GeForce GTX 260
Sound Card
SoundMAX Integrated Digital HD Audio
Monitor(s) Displays
SyncMaster 206BW (Digital)
Screen Resolution
N/A
Hard Drives
WD VelociRaptor WD3000HLFS - 300 GB - SATA-300
PSU
Corsair TX750W
Case
Antec Three Hundred - EU - tower - ATX
Cooling
Cooler Master Vortex 752 / x2 Case Fans + 1x ZALMAN ZM F3
Keyboard
Logitech G11
Mouse
Logitech MX518
Internet Speed
24/1 DSL
Other Info
N/A

My System SpecsSystem Spec
.

15 Sep 2009   #2

Windows 7 Ultimate x64
 
 

It's a long shot, but try resetting your BIOS to defaults. Particularly, the settings governing memory. See what happens then...
My System SpecsSystem Spec
15 Sep 2009   #3

Windows 7 Ultimate 64-bit
 
 

Ive already tried that, it didnt help :\

Also, just ran a Western Digital Lifeguard Diag and passed without problems on quick and extended tests
My System SpecsSystem Spec
.


15 Sep 2009   #4

Windows 7 Professional 64 Bit.
 
 

were u running anysort of programs when the BSOD happen?

The only BSOD i got was when i tried playing a specific game...
My System SpecsSystem Spec
15 Sep 2009   #5

Windows 7 Ultimate 64-bit
 
 

Well.. yes, but as i said its random, i could get it while im ingame, or just running WLM/IE/WINAMP, and as with the most recent bsod, at the logon screen after screen saver,
My System SpecsSystem Spec
15 Sep 2009   #6

Windows 7 Ultimate 64-bit
 
 
Happened again

^^^
My System SpecsSystem Spec
15 Sep 2009   #7
Microsoft MVP

 
 

Articles about the APC_INDEX_MISMATCH error (it's odd to get this error):
BSOD links (link may change - it's my new website)
You receive a Stop error message on a Windows Vista-based computer: "Stop 0x00000001 (0x00000000, 0x7FFDC000, 0X0000FFFF, 0X00000000)"
Stop error message when you try to print content that includes a bitmap on a Windows Vista-based computer: "Stop 0x00000001"

Onto the dump files:
A quick look shows a lot of video involvement - most likely either driver issues, a program that you're running that has video issue, or a hardware problem (video or mobo).

There's a real mix of different BSOD's - so this is gonna take a bit to look at. Will be back with the results in a bit....
My System SpecsSystem Spec
15 Sep 2009   #8
Microsoft MVP

 
 

The first thing of note is the ASACPI.sys file that's dated from 2006 - this version is known to cause issues with Windows 7 and must be updated. It's present in all but 2 of the dump files - so it's a strong suspect for the cause. Here's a link to a topic that describes how to get the updated (Windows 7) version: Asus ASACPI.sys driver for Win7

Just as an aside, the P5 series of boards has seen more than it's fair share of issues with Windows 7. It appears to be very, very picky about drivers and you've gotta be very careful when installing anything (drivers or programs).

This "feels" like an incompatible program to me - but it's still possible that it could be a hardware issue (most likely with the video card). As mentioned before, there's a lot of video involvement - but this can be caused by an incompatible program issuing incompatible instructions.

Two things to do:
- Download and run the Windows 7 Upgrade Advisor (free here: http://www.microsoft.com/downloads/d...displaylang=en ) and post the results in your next post.
- Go to Start and type in "msinfo32" (without the quotes) and press Enter. Save the report as an .nfo file, zip it up and upload it with your next post.

Summary of the BSOD's:
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Sep 10 12:35:15.505 2009 (GMT-4)
System Uptime: 0 days 0:01:20.097
BugCheck D1, {fffff880009fb870, 2, 8, fffff880009fb870}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+14e9e0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Sep 10 15:21:43.201 2009 (GMT-4)
System Uptime: 0 days 1:42:43.793
BugCheck 3B, {c0000005, fffff88004d949c3, fffff8800a1cc6a0, 0}
Probably caused by : nvlddmkm.sys ( nvlddmkm+58c9c3 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Sep 10 17:49:15.640 2009 (GMT-4)
System Uptime: 0 days 2:26:37.232
BugCheck 10E, {1f, fffff8a0082e2b60, 0, ddc61f}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+148 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Sep 10 13:17:28.948 2009 (GMT-4)
System Uptime: 0 days 0:41:18.540
BugCheck 1000007E, {ffffffffc0000005, fffff80002be8a31, fffff880029d3508, fffff880029d2d60}
Probably caused by : msrpc.sys ( msrpc!LRPC_FAST_BINDING_HANDLE::`scalar deleting destructor'+52 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Sep 13 12:02:36.868 2009 (GMT-4)
System Uptime: 0 days 0:03:34.413
BugCheck 3B, {c0000005, fffff96000223546, fffff8800988a780, 0}
Probably caused by : win32k.sys ( win32k!NtGdiBitBltInternal+846 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  sidebar.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Sep 13 09:01:46.497 2009 (GMT-4)
System Uptime: 0 days 7:56:32.044
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_iCompleteDoneTransfer+45f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  acclient.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Sep 13 11:58:19.284 2009 (GMT-4)
System Uptime: 0 days 2:55:45.830
BugCheck 3B, {c0000005, fffff800028d6105, fffff880070c2f90, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iexplore.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Sep 13 12:24:25.462 2009 (GMT-4)
System Uptime: 0 days 0:17:07.008
BugCheck 1A, {41201, fffff68000000d28, 89b000003b52c847, fffffa8006b89ac0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13bf2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchProtocol
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Sep 13 12:28:19.973 2009 (GMT-4)
System Uptime: 0 days 0:01:06.378
BugCheck 1000007E, {ffffffffc0000096, fffff88003dc17f0, fffff88002bd7cb8, fffff88002bd7510}
Probably caused by : hardware ( dxgmms1!VidSchiSubmitCommandPacketToQueue+28 )
PROCESS_NAME:  csrss.exe
DEFAULT_BUCKET_ID:  STATUS_PRIVILEGED_INSTRUCTION
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Sep 13 19:28:30.274 2009 (GMT-4)
System Uptime: 0 days 0:22:25.820
BugCheck 1, {776e17ba, 0, 1000000, fffff880092d7c60}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchIndexer.
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Sep 13 19:02:42.256 2009 (GMT-4)
System Uptime: 0 days 0:00:06.801
BugCheck 124, {0, fffffa8004c568f8, 0, 0}
Probably caused by : hardware
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Sep 13 19:30:26.031 2009 (GMT-4)
System Uptime: 0 days 0:00:20.576
BugCheck 1000007E, {ffffffffc0000005, fffff800028dc4a7, fffff880037f5488, fffff880037f4ce0}
Probably caused by : cdd.dll ( cdd!PresentWorkerThread+532 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Sep 13 19:03:05.841 2009 (GMT-4)
System Uptime: 0 days 0:00:30.387
BugCheck A, {48000002, c, 1, fffff800028e0fd6}
Probably caused by : ntkrnlmp.exe ( nt!KiIpiSendRequest+96 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Sep 15 03:20:10.857 2009 (GMT-4)
System Uptime: 0 days 0:13:35.262
BugCheck 3B, {c0000005, fffff88003d52bbc, fffff88007a560e0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl!DxgkGetPresentHistory+f0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Sep 14 21:09:52.108 2009 (GMT-4)
System Uptime: 0 days 14:50:14.653
BugCheck 1A, {5003, fffff70001080000, 3448, 344a00006810}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+21bc6 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
My System SpecsSystem Spec
15 Sep 2009   #9

Windows 7 Ultimate 64-bit
 
 

Hi, thanks for looking into my case

I tried "Asus ASACPI.sys driver for Win7" but it doesnt work, just takes me back to Seven forum , not the post i think it was supposed to refer to

And the Windows 7 Upgrade Advisor Beta gives me "Windows 7 Upgrade Advisor was unable to reach the Microsoft server for compatibility information. Check your internet connection or see if there is a new version of Windows 7 Upgrade Advisor available" after clicking Start check, and my internet connection is working just fine
My System SpecsSystem Spec
15 Sep 2009   #10

Windows 7 Ultimate 64-bit
 
 

the link was missing the /general-discussion/
looking into it now
My System SpecsSystem Spec
Reply

 BSOD! *grrr*




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