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Windows 7: Black screen crashing

26 Aug 2012   #1
PCGamer1990

windows 7 64 bit
 
 
Black screen crashing

Hey guys hoping for some help as i'm really stuck and frustrated

Basically while gaming or sometimes even just on the desktop the computer will just black screen causing me to hard restart also get a sound loop if im gaming

I thought it may have been a harddrive issue at first but have brought a SSD last week installed and the problem still persists

I am now hoping its a PSU issue but not to sure as its only a crappy 650w PSU

Here are few dump errors which are always in bluescreen viewer;

dxgkrnl.sys+5d000
dxgmms1.sys+37dc0
nvlddmkm.sys+d431a4


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8008AE5010
BCP2: FFFFF8800FD751A4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

crash address being ntoskrnl.exe+7f1c0


The temp on the CPU is fine (Noctua cooler) same said for the GTX480 (Zalman cooler never goes about 70c)

It always seems to happen most during cinematics in sleeping dogs

I'm really confused and frustrated any info or advice is appreciated!


My System SpecsSystem Spec
26 Aug 2012   #2
PCGamer1990

windows 7 64 bit
 
 

Heres the zip folder if anyone can help
My System SpecsSystem Spec
26 Aug 2012   #3
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

They all point to this : nvlddmkm
1st try updating the nvidia graphics, here is a link to autodetect. NVIDIA Driver Downloads - Automatically Detect NVIDIA Products
Will need java to run.
My System SpecsSystem Spec
26 Aug 2012   #4
PCGamer1990

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Skylais View Post
They all point to this : nvlddmkm
1st try updating the nvidia graphics, here is a link to autodetect. NVIDIA Driver Downloads - Automatically Detect NVIDIA Products
Will need java to run.
Hi Skylais

Thanks for your input i will try this as soon as possible (PC is currently in pieces)

Will let you know if it has been resolved
My System SpecsSystem Spec
26 Aug 2012   #5
PCGamer1990

windows 7 64 bit
 
 

The problem is still there after reinstalling the driver and taking everything out cleaned etc

About 2-3 minutes into a game (Sleeping dogs) and it will just black screen with looping sound

Any other ideas?
My System SpecsSystem Spec
26 Aug 2012   #6
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Driver Verifier - Enable and Disable
Follow the above tutorial, and if a BSOD occurs, please upload the latest dump file.

Afterward run this test : Video Card - Stress Test with Furmark
Do the above test only with the latest drivers, and then Run it until the temperatures stop increasing; should be less then 10 minutes. If you don't see any crazy glitches or distortion on the screen, The test most likely passed. Take note if the Temperature gets too high, or you see http://en.wikipedia.org/wiki/Visual_artifact to stop the test.
My System SpecsSystem Spec
26 Aug 2012   #7
PCGamer1990

windows 7 64 bit
 
 

Will give it a go and report back in the morning
My System SpecsSystem Spec
26 Aug 2012   #8
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok Sounds good and thank you for your willing cooperation.
My System SpecsSystem Spec
27 Aug 2012   #9
PCGamer1990

windows 7 64 bit
 
 

Good morning Skylais,

I have changed something and it seems to be working only tested for 1 hour but it was black screening after 10 minutes

I have added a print screen

It was the power option, PCI-E was set to maximum power saving could that have been the issue?

I've got my fingers (and toes) Cross
My System SpecsSystem Spec
27 Aug 2012   #10
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Possibly could be, lets see what happens. Smart move.
My System SpecsSystem Spec
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 Black screen crashing




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