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Windows 7: BSOD playing World of Warcraft

26 Aug 2012   #1

Windows 7 Home Premium 64 bit
 
 
BSOD playing World of Warcraft

Hey guys, below is what I was able to gather from my last minidump. Can you help me with this problem? I've also attached my system's information according to your guidelines. I hope this will show you everything you need to see. If there's anything else I can do, please let me know.

This is a new computer, only two weeks old, but it's doing alot of things that I'm almost tempted to try to return it.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800A2F6390
BCP2: FFFFF8801012BAE4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\082612-34491-01.dmp
C:\Users\Bao\AppData\Local\Temp\WER-86861-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

My System SpecsSystem Spec
.

26 Aug 2012   #2

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Can you update your graphics card drivers: NVIDIA GeForce 610M Drivers - Download NVIDIA Drivers

I like the fact you named your PC BAD-PC

Thanks
My System SpecsSystem Spec
26 Aug 2012   #3
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

All the crash dumps refers to nvlddmkm.sys. That means it is generating due to your nVidia display driver, which is dated Mon Oct 17 06:19:51 2011.

Upgrade it from the page Drivers - Download NVIDIA Drivers. Follow option 2 for best results.

At the same time, download and install Speccy , to check the heat the graphics card and the overall system generating.

As an extra caution, do it, too; but after updating the drivers : Video Card - Stress Test with Furmark
My System SpecsSystem Spec
.


26 Aug 2012   #4

Windows 7 Home Premium 64 bit
 
 

Thank you so much. Let me download the drivers. I"ll post an update later on tonight. Again, thank you.
My System SpecsSystem Spec
26 Aug 2012   #5

Windows 7 Home Premium 64 bit
 
 

Okay, so I downloaded the driver 301.42 from NVIDIA website, but it has trouble locating my device to install it. What can i do so that the installer would recognize my device?
My System SpecsSystem Spec
26 Aug 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by bnguyen1104 View Post
Okay, so I downloaded the driver 301.42 from NVIDIA website, but it has trouble locating my device to install it. What can i do so that the installer would recognize my device?
As I said earlier :

Upgrade it from the page Drivers - Download NVIDIA Drivers.

Follow option 2 for best results.
My System SpecsSystem Spec
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 BSOD playing World of Warcraft





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