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Windows 7: BSOD - Dell XPS 17 (l702x) - W7 Ult 64-bit - Various bug check values

16 Sep 2012   #21
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Thanks mate.

There's one Problem Device shown, it belongs to Norton. Do you pay for your Norton?

Code:
Norton Management Settings Manager	ROOT\LEGACY_CCSET_MCLIENT\0000	This device is not present, is not working properly, or does not have all its drivers installed.
Best Regards,
Frederik.


My System SpecsSystem Spec
.
16 Sep 2012   #22
Clickfinity

Windows 7 Ultimate 64-bit Service Pack 1
 
 

Thanks Frederik,

I've removed it. It was only recently installed though when I upgraded to NIS 2013 so hasn't been present for most of the duration of the BSODs.

Cheers,
Shaun
My System SpecsSystem Spec
16 Sep 2012   #23
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

To ensure the roots are gone as well, you can run the Norton Removal Tool.

Safely Remove Drivers: (sptd.sys example)
To remove this safely, please do the following:
- ensure that you have a bootable DVD to use to get into Startup Repair (the Win8 installation DVD will do). If you don't have one, then use this procedure to create a System Repair disk: System Repair Disc - Create in Windows 8
- set a System Restore point (to use with the System Repair disk if you can't get back into Windows).

- download this free program: Autoruns for Windows Use it to disable any entries that has the name, Sptd, or in general Daemon Tools (by removing the checkmark in the far left column)
- check for any services related to this driver and/or program (use services.msc) and disable them
- check in Device Manager (use devmgmt.msc) for any devices related to this driver and/or program. Make sure to enable the viewing of hidden devices. Uninstall any that you find. DO NOT rescan or reboot yet!
- search your system for the sptd.sys driver and rename it to sptd.BAD

Then reboot and see if it's removed.

Best Regards,
Frederik.
My System SpecsSystem Spec
.

17 Sep 2012   #24
Clickfinity

Windows 7 Ultimate 64-bit Service Pack 1
 
 

Just to confirm - I need to run Norton Removal Tool (which will remove management software and NIS 2013) ?

Can I reinstall NIS 2013 afterwards?

And do I need to remove sptd.sys driver?

Thanks,
Shaun
My System SpecsSystem Spec
17 Sep 2012   #25
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Just let your system run right now without running the Removal Tool. Wait a bit on installing it once again, enable Windows Firewall meanwhile. The sptd.sys removal was just an illustration on how you remove a driver safely, and by that the sptd.sys was a random picked example.

Best Regards,
Frederik.
My System SpecsSystem Spec
17 Sep 2012   #26
Clickfinity

Windows 7 Ultimate 64-bit Service Pack 1
 
 

Thanks Frederik,

Okay, I've run the Norton Removal Tool and removed the Management application and NIS 2013 and am now using Windows Firewall.

I've enclosed a new package so you can confirm that the services/applications are now not loading on boot.

I'll post again when/if I have a BSOD (they usually appear within a week anyway).

Cheers,
Shaun
My System SpecsSystem Spec
17 Sep 2012   #27
Clickfinity

Windows 7 Ultimate 64-bit Service Pack 1
 
 

Well that didn't take long - another one a few minutes ago. File enclosed.

I take it I'm okay to reinstall NIS 2013 now?

Thanks,
Shaun
My System SpecsSystem Spec
18 Sep 2012   #28
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Nope, leave it uninstalled for the moment.

Did I ask you how your computer behaves in safe mode?
(Start, msconfig, Boot, Safe boot.)

Best Regards,
Frederik.
My System SpecsSystem Spec
18 Sep 2012   #29
Clickfinity

Windows 7 Ultimate 64-bit Service Pack 1
 
 

Quote   Quote: Originally Posted by FredeGail View Post
Nope, leave it uninstalled for the moment.

Did I ask you how your computer behaves in safe mode?
(Start, msconfig, Boot, Safe boot.)

Best Regards,
Frederik.
Nope - do you want me to try running it in Safe Mode for a few days?
My System SpecsSystem Spec
18 Sep 2012   #30
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Just for an hour or two. Browse around your files, copy & paste stuff - etc.

Best Regards,
Frederik.
My System SpecsSystem Spec
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 BSOD - Dell XPS 17 (l702x) - W7 Ult 64-bit - Various bug check values




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