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Windows 7: BSOD - Dell XPS 17 (l702x) - W7 Ult 64-bit - Various bug check values

26 Aug 2012   #1

Windows 7 Ultimate 64-bit Service Pack 1
 
 
BSOD - Dell XPS 17 (l702x) - W7 Ult 64-bit - Various bug check values

Okay, well this has been going on for a couple of months so I thought I'd finally post the details here and see if you guys can help me pin-point the problem?

I bought a new Dell XPS 17 laptop (Core i7) earlier in the year which ran fine for the first couple of months but then started to randomly blue screen.

I'm not ruling out hardware, however since it ran okay to start with I'm presuming it's a Windows update or driver update that might be the root cause?

I've uploaded a good number of dump files so let me know what you think?

Thanks,
Shaun

My System SpecsSystem Spec
.

27 Aug 2012   #2

Windows 7 Ultimate 64-bit Service Pack 1
 
 

Updated ZIP package (with today's crash dump) using other SF Diagnostics tools.

Any feedback/analysis much appreciated.

Cheers,
Shaun
My System SpecsSystem Spec
29 Aug 2012   #3

Windows 7 Ultimate 64-bit Service Pack 1
 
 

Most of the dumps seem to point to ntkrnlmp.exe - does that help at all?

Cheers,
Shaun
My System SpecsSystem Spec
.


30 Aug 2012   #4

Windows 7 Ultimate 64-bit Service Pack 1
 
 

If this is a driver issue is there any way of me finding out which driver I need to remove/update/reset to a prior version?

Thanks,
Shaun
My System SpecsSystem Spec
01 Sep 2012   #5

Windows 7 Ultimate 64-bit Service Pack 1
 
 

Is anyone able to offer an insight into what might be causing my BSOD problems?

Thanks,
Shaun
My System SpecsSystem Spec
01 Sep 2012   #6

windows Ultimate x64
 
 

take it easy. Replies might take sometime to come.
I would help if I could.
My System SpecsSystem Spec
05 Sep 2012   #7

Windows 7 Ultimate 64-bit Service Pack 1
 
 

Crashing multiple times daily now so going to try swapping memory in/out and moving between the two slots in case it's a memory issue.

If anyone has any advice regarding driver changes etc. I'd really appreciate it.

Thanks,
Shaun
My System SpecsSystem Spec
05 Sep 2012   #8

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello Shaun and sorry for the late reply!

Problem Devices

Start off by updating these device drivers.

Code:
Microsoft Virtual WiFi Miniport Adapter    {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&2509E9E7&0&01    This device is disabled.
¨¨¨¨¨¨¨¨¨¨
¨Microsoft Virtual WiFi Miniport Adapter #2    {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&2509E9E7&0&02    This device is disabled.
¨¨¨¨¨¨¨¨¨¨
Realtek PCIe GBE Family Controller    PCI\VEN_10EC&DEV_8168&SUBSYS_05711028&REV_06\4&325C90AF&0&00E5    This device is disabled.
Problem devices can be found in your Device Manager. Search Device Manager in Start, and look for . Note that if the warning sign isn't there, select View on the top of the window, and end with Show hidden devices.

Make sure Windows Update is fully updated, also the hidden updates (if any).

(Windows Update - Hide or Restore Hidden Updates)

Best Regards,
Frederik.
My System SpecsSystem Spec
06 Sep 2012   #9

Windows 7 Ultimate 64-bit Service Pack 1
 
 

Thanks Frederik,

I've updated the drivers and turned on the WiFi and Network controllers again. Windows is completely up to date and I have no hidden updates.

I'll post a fresh package if I get any new BSODs.

Cheers,
Shaun
My System SpecsSystem Spec
06 Sep 2012   #10

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Excellent job, Shaun.

Best Regards,
Frederik.
My System SpecsSystem Spec
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 BSOD - Dell XPS 17 (l702x) - W7 Ult 64-bit - Various bug check values




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