Computer crashing: Black screen and looping sound

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  1. gabidamo999
    Posts : 12
    Windows 7 64 bits
       New #1

    Computer crashing: Black screen and looping sound


    Hello everyone,
    I've built my new computer a week ago and I'm having a problem and I need to know ASAP if any part is defective to do a RMA.
    When I play games, (League of Legends, Cod4,..), my computer randomly crashes on a black screen and a looping bug sound. The monitor says ''Monitor going to sleep''. I've tried to run OCCT on my GPU for about 30 minutes @ 90 degrees C withouth problem. I've done one or two pass in Memtest+ to check my RAM too.
    Any thoughts on this? Maybe it is my PSU? I've heard about the NVidia HD audio too.
    Here is my rig:

    • Windows 7 Home Premium 64 bits
    • CPU: Intel Core i5-3570K
    • PSU: COOLER MASTER GX Series 750W
    • CASE: COOLER MASTER HAF 922
    • MOBO: MSI Z77A-G45 LGA 1155 Intel Z77
    • GPU: EVGA SuperClocked 012-P3-1573-AR GeForce GTX 570
    • RAM: G.SKILL Ripjaws X Series 8GB DDR3 1600
    • HDD: WD Caviar Black 1TB 7200 RPM 64MB Cache
      My Computer
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  3. FredeGail
    Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       New #2

    Are there any dumps to be uploaded?

    Otherwise, uploading everything else-
    We'd need you to attach some files to your post. This includes, crash dumps, nfo etc. To get these files, use our thread below.

    https://www.sevenforums.com/crashes-d...tructions.html

    To ensure minidumps are enabled:

    * Press Start, in the Search Box type: "sysdm.cpl" (without the quotes), press Enter.
    * Select the Advanced tab, click on Startup and Recovery Settings.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information headline select Small memory dump (256 kB) in the dropdown box.
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK till you're out of the dialogue.
    * Reboot if changes have been made.


    Best Regards,
    Frederik.
      My Computer
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  4. gabidamo999
    Posts : 12
    Windows 7 64 bits
    Thread Starter
       New #3

    Here is my file! My computer just reboot again with no reason while playing Call of Duty 4.

    If that can help, after the reboot a message appeared. (See link picture)
      My Computer
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  6. FredeGail
    Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       New #4

    Thank you!

    BSOD Analyse

    Code:
    NVIDIA High Definition Audio	HDAUDIO\FUNC_01&VEN_10DE&DEV_0018&SUBSYS_10DE0101&REV_1001\5&28CEA594&0&0001	Ce périphérique est désactivé.
NVIDIA High Definition Audio	HDAUDIO\FUNC_01&VEN_10DE&DEV_0018&SUBSYS_10DE0101&REV_1001\5&28CEA594&0&0101	Ce périphérique est désactivé.
NVIDIA High Definition Audio	HDAUDIO\FUNC_01&VEN_10DE&DEV_0018&SUBSYS_10DE0101&REV_1001\5&28CEA594&0&0201	Ce périphérique est désactivé.
NVIDIA High Definition Audio	HDAUDIO\FUNC_01&VEN_10DE&DEV_0018&SUBSYS_10DE0101&REV_1001\5&28CEA594&0&0301	Ce périphérique est désactivé.
    Any specific reason for disabling these?

    Different culprits pointed towards your NVIDIA Graphics Driver. Driver Sweeper will ensure that you'd have a clean install at the end of the procedure, and by that no leftover files that'd bork the system.

    * Make your way to Nvidia Drivers - Download NVIDIA Drivers and download the latest driver for your card, save it to your desktop for instance.
    * Uninstall the Graphic driver you currently have and all its extensions (do not reboot yet)
    * Download Driver Sweeper
    * Get to safe mode (without network) and search for Driver Sweeper in your
    * Select all the Nvidia components and analyse them
    * Clean them, head into Windows without internet and install the driver you downloaded previously

    Best Regards,
    Frederik.
      My Computer
    Quote Quote

  7. gabidamo999
    Posts : 12
    Windows 7 64 bits
    Thread Starter
       New #5

    I disabled these on purpose. Some forums said they could be the cause of the crashes, but it looks like it is not. On the windows event logs I get the Kernel-Power 41 error.

    I'll do a clean install or Nvidia drivers (again).

    Could it be my PSU failing? I can RMA it if it is defective.

    I dont think it's a video card overheating issue because I ran a stress test with OCCT for 30 mins @ 90 degrees without failing.
      My Computer
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  8. gabidamo999
    Posts : 12
    Windows 7 64 bits
    Thread Starter
       New #6

    Could this be a problem? my +12V is not very high...
      My Computer
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  10. FredeGail
    Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       New #7

    Hmm.. go to BIOS and pull everything ON default. I'd not suggest you to turn off volts etc. Are those 12 V default?
      My Computer
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  11. gabidamo999
    Posts : 12
    Windows 7 64 bits
    Thread Starter
       New #8

    In my bios my +12 rail appears at 12 volts.. So I think there is no problem. It appears at 8 volts on HWmonitor.

    I have a new clue! While playing League of Legends, my screen turned black and it crashed as I described. But, after restarting and entering the game again, after 10 minutes the screen went black (like when it crashed) but it came back to the game after 2-3 seconds! What could cause this?? GPU faulty? PSU faulty?

    After that I checked my minidump files. I was able to find two drivers that could be involved in the crashing (maybe, or the last drivers that was detected before crash): nvlddmkm.sys and dxgkrnl.sys.
    Now, I connected my GPU and RAM in other slots to try. Maybe these slots were bad or maybe the components were not correctly connected.

    Any thoughts?
      My Computer
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  12. FredeGail
    Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       New #9

    Interesting. Try a clean install of your Graphics Driver.

    Different culprits pointed towards your NVIDIA Graphics Driver. Driver Sweeper will ensure that you'd have a clean install at the end of the procedure, and by that no leftover files that'd bork the system.

    * Make your way to Nvidia Drivers - Download NVIDIA Drivers and download the latest driver for your card, save it to your desktop for instance.
    * Uninstall the Graphic driver you currently have and all its extensions (do not reboot yet)
    * Download Driver Sweeper
    * Get to safe mode (without network) and search for Driver Sweeper in your
    * Select all the Nvidia components and analyse them
    * Clean them, head into Windows without internet and install the driver you downloaded previously

    Best Regards,
    Frederik.
    Last edited by FredeGail; 04 Sep 2012 at 14:29.
      My Computer
    Quote Quote

  13. gabidamo999
    Posts : 12
    Windows 7 64 bits
    Thread Starter
       New #10

    Thanks for the reply. I have already done that.

    My computer just crashed again...

    HIDPARSE.SYS was the error.

    I don't know what to do anymore! Here is my dump file.
      My Computer
    Quote Quote

 
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