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Windows 7: BSOD caused by ntoskrnl.exe


27 Aug 2012   #1

Windows 7 Home Premium x64
 
 
BSOD caused by ntoskrnl.exe

HI

I bough this Acer V3-571G-9435 laptop on Aug 20, 2012 and replaced the original HDD with OCZ vertex 3 240GB SSD before I star it up. I installed Windows 7 Home Premium 64 bit version.

Here is the hardware information of the laptop:
CPU: intel i7-3610QM
Memory: Kingston DDR3-1333 2GB & A-Data DDR3-1333 4GB
Graphic card: nVidia GT640M
SDD: OCZ vertex 3 240GB
HDD: Seagate ST9500325AS 500GB 5400 RPM 8MB Cache 2.5" SATA

I have experienced BSOD three times caused by DRIVER_POWER_STATE_FAILURE related with ntoskrnl.exe.

The first BSOD on Aug 24 was probably related with a heavy CPU usage of a crsytallographic computation. I realized one of the eight threads was 100% used for a couple minutes before the crash.

I replaced optical drive with the original HDD on Aug 25 and updated the bios.
Two BSOD happened today and I wonder if they are related with drivers and how to fix them.

Thank you.

Luke

My System SpecsSystem Spec
.

27 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
Go to the Nvidia website and update driver
nvlddmkm.sys
My System SpecsSystem Spec
28 Aug 2012   #3

Windows 7 Home Premium x64
 
 

Thank you for your help, Richard.
Luke
My System SpecsSystem Spec
.


03 Sep 2012   #4

Windows 7 Ultimate x64 SP1
 
 

Hi!
Sorry for reopening this thread and for "invading" it, but it seems that i have exactly the same problem.
I bought an Acer Aspire V3-571G-73618G75Maii laptop 2 weeks ago with this configuration:
- Processor: Intel Ivy Core i7 3610QM, 2.3 GHz (3.3 Turbo Mode);
- GPU: Nvidia GT 640M;
- RAM: 2xNanya NT4GC64B8HG0NS-CG 4 GB @1333 MHz;
- HDD: Hitachi HTS547575A9E384 750 GB;
- Windows 7 Ultimate x64 SP1.
From what i understood by analyzing the minidumps, the problem in caused by nvlddmkm.sys (although I'm not sure that i understood correctly). I already tried the GPU driver from the laptop's manufacturer, and 2 of the beta ones from the nvidia site (304.79 and 306.02). I also tried reinstalling the windows, other versions of drivers for wireless, audio and integrated video card (which by the way are the only other drivers installed, except the nvidia one), testing the RAM with Memtest, stressing the GT 640M with Furmark and all resulted normal. Nothing seems to be damaged phisically.
I have also noticed that one of the 8 CPU's threads (in my case the last one) is 100% used a few minutes before the crash, and that time i can't open any program, but i can still use the ones already opened. Another thing I have noticed is that the BSOD appears only when the laptop is idle or a short time after being idle when I restart using it.
Any ideas of what can i do next?
My System SpecsSystem Spec
03 Sep 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Please start your own thread where you will be helped.
My System SpecsSystem Spec
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 BSOD caused by ntoskrnl.exe




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