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Windows 7: Freezes/crashes when watching high resolution video

27 Aug 2012   #1
RexFeral

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Freezes/crashes when watching high resolution video

Random freezes / system lock ups when playing games or watching vids

Exact same problem. I WOULD contact the member but I cannot. I am so frustrated because I tried so much and nothing works. Its not the ram, I am not even sure if its the graphics card anymore. I only freeze instantly when I am watching high resolution videos, lower ones tend to take a few mins to really crash... I think!

I play Battlefield 3 and other games and I rarely have a problem. Sometimes if I alt tab or try to exit the game, click on the window on bottom of the screen it would then crash. I tried different browser but that does not help for youtube. I tried reinstalling the adobe flash stuff that does not do it. I tried running windows media player instead of VLC (which oddly works better but still crashes). I tried removing and putting back in the graphics card, I tried testing ram, I tried reinstalling graphics card drivers (which seems to work for a short while)... I am out of ideas.

I have a windows 7 Home Premium 64 bit Service Pack 1

Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
Ram: 16 GB

The graphics card is Geoforce GTX 670




total information from the IBuyPower asshats. If I did not include something important, here it is below. I contacted IBuyPower and I ended up sending it in. They send it back not fixed at all. I do not want help from them anymore and asked what the process of getting a refund is, but I would prefer to get this fixed instead if I can!!!


1 x Case (Thermaltake Armor Revo Full Tower Gaming Case - Black)) 1 x Case Lighting (None)) 1 x iBUYPOWER Labs - Noise Reduction (None)) 1 x iBUYPOWER Labs - Internal Expansion ([6-Port] NZXT Internal USB Expansion System)) 1 x Processor (Intel® Core™ i7 3820 Processor (4x 3.60GHz/10MB L3 Cache) - Intel Core i7 3820)) 1 x iBUYPOWER PowerDrive (None)) 1 x Processor Cooling (Corsair Hydro Series H60 Liquid CPU Cooling System - ARC Dual Silent High Performance Fan Upgrade (Push-Pull Airflow))) 1 x Memory (16 GB [4 GB X4] DDR3-1600 Memory Module - G.Skill Ripjaws X)) 1 x Video Card (NVIDIA GeForce GTX 670 - 2GB - Single Card)) 1 x Video Card Brand (Major Brand Powered by AMD or NVIDIA)) 1 x Motherboard (ASUS P9X79 Deluxe -- 2x Gb LAN, 4x PCI-E x16, 4x SATA 6Gb/s, 4x USB 3.0, On-Board Bluetooth)) 1 x Power Supply (1200 Watt - Corsair CMPSU-1200AX)) 1 x Primary Hard Drive (2 TB HARD DRIVE -- 64M Cache, 7200rpm, 6.0Gb/s - Single Drive)) 1 x Data Hard Drive (3 TB HARD DRIVE -- 64M Cache, 7200 RPM, 6.0Gb/s - Single Drive)) 1 x Optical Drive ([12X Blu-Ray] LG BLU-RAY Re-Writer, DVD±R/±RW Burner Combo Drive - Black - FREE Upgrade to 14X LG BLU-RAY Re-Writter)) 1 x 2nd Optical Drive (None)) 1 x Flash Media Reader / Writer (12-In-1 Internal Flash Media Card Reader/Writer - Black)) 1 x Meter Display (NZXT Sentry 2 Touch Screen Fan Controller & Temperature Display)) 1 x USB Expansion (None)) 1 x Sound Card (3D Premium Surround Sound Onboard)) 1 x Network Card (Onboard LAN Network (Gb or 10/100))) 1 x Operating System (Microsoft Windows 7 Home Premium + Office Starter 2010 (Includes basic versions of Word and Excel) - 64-Bit)) 1 x Keyboard (Logitech G510 Gaming Keyboard)) 1 x Monitor (None)) 1 x 2nd Monitor (None)) 1 x Speaker System (Eagle Arion 2.1 Soundstage Speakers w/ subwoofer & remote - Black)) 1 x Video Camera (None)) 1 x Case Engraving Service (None)) 1 x Warranty (3 Year Standard Warranty Service)) 1 x Rush Service (Rush Service Fee (not shipping fee) - No Rush Service, Estimate Ship Out in 5~10 Business Days)) 1 x Advanced Build Options (Tuniq TX-2 High Performance Thermal Compound - The best interface between your CPU and the heatsinks))


My System SpecsSystem Spec
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27 Aug 2012   #2
centaur78

Windows 7 ultimate x64
 
 

hi

Please update your profile system specs based on what you provided here or use this tool to do so

Second please use this tool to upload all the files here ... we will have a look
My System SpecsSystem Spec
27 Aug 2012   #3
RexFeral

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Done



edit:

Quote:
I did abit more playing around yesterday and flashed my BIOS to the latest version (something I neglected to do) and also had a rummage and found a few different sound drivers running, so disabled the ones I didn't need.
What does he mean by all this exactly? I do not understand and it sounds like a potential solution... What would be the safe steps of doing all this?
My System SpecsSystem Spec
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28 Aug 2012   #4
Bluefox06

Windows 7 Home Premium 64bit
 
 

Heya, just seen an email pop up from my old thread (thought I'd post in this to save rebumping my old one), unfortunatley my problem never was solved. I also wasn't able to get hold of the other Graphics card to try it out so I'm still getting the random black screens which are incredibly annoying!!

I contacted XFX and they seemed to think it was a driver related issue, however I have tested so many different things with drivers that I'm pretty sure its not the case. My last option before possibly buying a new graphics card is that I have ordered a new seperate sound card. I've seen so many people with similar issues to this on other forums and theres never a difinitive response, but one thing that seems to crop up is a conflict between the onboard sound driver. So by ordering this new card and disabling that, I'm hoping it will cure it! But I'm not that optimistic if I'm honest with you!

Basically what I meant by that reply was that my BIOS wasn't updated to the latest version, I was still running the original. I also had multiple sound devices running which could of possibly caused a confilct, so I just kept what I needed (the RealTek one).
My System SpecsSystem Spec
28 Aug 2012   #5
RexFeral

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Did you try a different brand of Ram? GSkill seems to be one relationship (but that is it).

My crash seems to no longer crash instantly when on youtube (I do not know why, maybe because I tried closing all sound devices except one), but whenever I click an interface of some kind like clicking skype window it then crashes. This is likely why games rarely crash for me. However watching straight up 1080 videos the computer just crashes instantly. I am planning to talk with IBuyPower's tech support and hopefully find a solution but I am not confident.
My System SpecsSystem Spec
28 Aug 2012   #6
centaur78

Windows 7 ultimate x64
 
 

Rex lets sort this issue one by one ...

First step you need to really really update your bios.... Your version is 0604.... there has been a major changes is the bios files and upgrade to 2104.... to quote the manufacturer.

Quote:
*If your BIOS version is 1203 or older: Go to BIOS-Utilities to download and install the BIOS Converter utility before updating the BIOS.

Version 2104

Description P9X79 DELUXE BIOS 2104
1.Improve compatibility with Windows 8 OS.
2.Improve system stability.
3.Enhance compatibility with some USB devices.
4. Fixed Nvidia GTX 680 hang when runing with UEFI driver.

*If your BIOS version is 1203 or older, please install the BIOS Converter first before you update the BIOS. The BIOS Converter is available in the BIOS Utilities.
If you notice point 4... its a fix for the graphics card.

Also do check other drivers like the Marvel SATA drivers as well... they also have update...

Do these first and then let me know if it crashes... so we can move on to the next step...
My System SpecsSystem Spec
28 Aug 2012   #7
RexFeral

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So far so good. I will come back here in 3 or so days to mark as solved in case it isnt Though I am sure it is, so thanks!
My System SpecsSystem Spec
28 Aug 2012   #8
centaur78

Windows 7 ultimate x64
 
 

You have updated the BIOS ??
My System SpecsSystem Spec
28 Aug 2012   #9
RexFeral

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yup. Sorry I did not specify.
My System SpecsSystem Spec
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