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Windows 7: BSOD Playing League of Legends, Using Skype, MS Security Essentials


27 Aug 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD Playing League of Legends, Using Skype, MS Security Essentials

Hi Everyone,

I just recently bought a new computer-- an Acer Aspire V3. Right when I got it I manually removed a bunch of bloatware, uninstalled McAfee, and put a lot of my files from my old laptop on here, so I can't identify if my problem is caused by any new software. I did re-download certain programs like MS Security Essentials, League of Legends, a registry cleaner (CCleaner), etc. The version of Skype I'm using came with the computer.

I ran windows update a few days ago but I've been getting BSODs before and after that so I don't think that particular update was the change.

Anyway, I've attached the log files from the SF Diagnostic Tool and I would LOVE if someone could help me out on this. I am a semi-competitive LoL player and it is extremely frustrating to get BSODs every now and then. (They seem to happen roughly 1/10 games right after the loadscreen, but I believe the first BSOD I got was the day I got the computer, when I was moving files around on it, without running League of Legends at all).

If you need any more information let me know. Thank you very much! I really appreciate any help I can get.

edit2: Log file correctly attached now.

edit3: forgot to mention, the screen said "driver power state failure"


My System SpecsSystem Spec
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28 Aug 2012   #2

Windows 7 Home Premium 64bit
 
 

My only bump-- I would really appreciate it if someone could take a quick look at the files I posted and give me some sort of idea where the problem is coming from. Like I said, the computer is new so I don't know where to start. Thank you so much.
My System SpecsSystem Spec
28 Aug 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Sorry that there was a delay in helping you. In the Summer, we can be short handed.
Your reports are consistent they show acpi.sys as the driver causing the problem. This is rare, since it is a Microsoft Driver
It may actually be malware
Update your anti virus and make a full scan
Download malwarebytes update and make a full scan
If negative, we will try to fix the problem
My System SpecsSystem Spec
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28 Aug 2012   #4

Windows 7 Home Premium 64bit
 
 

I downloaded, updated and did a full scan with Malwarebytes. I also updated and scanned with MS Security Essentials afterwards (full scan). Unfortunately (fortunately?) they didn't find any problems.

How likely is it that this is a malware issue that the antivirus didn't catch? What's the best course of action for me now?
Again, thanks so much for your time and help!
My System SpecsSystem Spec
28 Aug 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

OK
That driver is used often for the hard drive
Go to the website of your hard drive manufacturer and test the hard drive.
Malware was a small possiblity, I did not really think that it was malware.
My System SpecsSystem Spec
28 Aug 2012   #6

Windows 7 Home Premium 64bit
 
 

Okay, so I ran a windows test of the Hard Drive under properties of C: -> Tools -> Error-checking. This required a reboot and after a few hours of checking it didn't find any problems.

Then I downloaded the HGST Align Tool (my HD is by Hitachi) (the link from Google that took me to the HGST Align Tool was labeled "Drive Fitness Test"). After installing this tool and starting the wizard, the tool would not allow me to select any disks and said there were no errors with any of them. I didn't have to restart my computer and the test didn't take any time at all.

Does this make sense? What now?
My System SpecsSystem Spec
29 Aug 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I am not satifisfed with the second test. The test that you used, the error check, is not accurate for these purposes.
Test Hard Drive
Harddrive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests
My System SpecsSystem Spec
29 Aug 2012   #8

Windows 7 Home Premium 64bit
 
 

I ran SeaTools and everything seemed to work-- I did the Long Generic Test, Short Drive Self Test, and Short Generic Test, and the drive passed all of them. Hmm...
My System SpecsSystem Spec
29 Aug 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Try with a clean boot
If the BSODs do not occur after a satisfactory amount of time, begin the clean boot procedure to find the software that is the cause of this conflict.
Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
29 Aug 2012   #10

Windows 7 Home Premium 64bit
 
 

Okay, got it. The problem is so intermittent (it only occurs 1 in every 2 days when I'm using the computer a lot) that this could take a while, but I guess it'll have to do.

By the way, I had to update my Microsoft .NET framework for the scan to work-- could that have been the issue?

Anyway, thanks so much for your help!
My System SpecsSystem Spec
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 BSOD Playing League of Legends, Using Skype, MS Security Essentials




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