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Windows 7: Blue Screen and Memory Dump after opening directory with many images


28 Aug 2012   #1

windows 7
 
 
Blue Screen and Memory Dump after opening directory with many images

My laptop suddenly got very slow and then produced a blue screen and did a quick memory dump. I wasn't able to to read the information or codes on the screen because the screen lasted like 2 or seconds and computer restarted.

I was testing something with MS paint and tried saving it to the a directory in the pictures library (the dir had about 180 or so images). It took a while and the save screen would not show all the files in the directory. The laptop got real slow from there, I tried opening explorer to the pictures directory and it wouldn't load properly. Just a very slow loading green progress bar on explorer. Then the blue screen. At this time CPU usage was around 20-30% while mem usage was 62% or so.

When it restarted things were very, very,very slow. It took 10-15 mins, before I could press any of the objects on the window startup screen and icons. And when I did press any icons, like chrome, it took a real long time to load, and after I couldn't do anything because each click took a lifetime to execute. CPU usage was low and mem was like 30%

I restarted using safe mode, which looked ok. Then restarted again and things look ok since then, except that it seems to get slow when 3-4 applications are open, even if mem usage is like 60% or so.

My specs are pentium dual core T4500 2.3ghz
2gb ram, windows starter, 32bit
262gb free out of 297gb, 35gb used

What happened and is there a way to fix things. Things seem slower than they were before when a number of apps are open. I ran avast last night and malware bytes to check for problems but both came up clean.

At some point yesterday, when it got real slow to the point where you couldn't do anything, I was contemplating on reinstalling. How difficult is it to do this just in case. I use a asus machine with linux that has a reset where you just reset it and it goes back to clean start of linux, very clean, one-click simple if you get into trouble. Is there such a thing for windows?

One last thing I'm running chrome right now with 2 tabs open, in the task manager, I see 7 chrome.exe processes with mem usage ranging from 103,000k to 5000k. why is that happening?

Thanks.


My System SpecsSystem Spec
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28 Aug 2012   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello arzoo, and welcome to Seven Forums.

Please go ahead and read the link below to post back with the needed information for someone to hopefully be able to help later with it.

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
28 Aug 2012   #3

windows 7
 
 

Here's the zip of folder created by the diagnostic tool
My System SpecsSystem Spec
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28 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
I have examined your reports and the first thing that I noticed is that you do not seem to have SP1 installed. Install SP1 and see if you continue to get BSODs. Post back either way.
Run a full anti virus scan, be sure to update the anti virus
Download, update and run a full scan with malwarebytes.
My System SpecsSystem Spec
28 Aug 2012   #5

windows 7
 
 

I'll update windows with SP1.

I did run a full scan with avast anti-virus and also malwarebytes last night and nothing was found.
My System SpecsSystem Spec
28 Aug 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

ok do the update and post any new reports.
My System SpecsSystem Spec
28 Aug 2012   #7

windows 7
 
 

A question about windows updates. Should you update whenever it has a new update and how do you know which updates you need?

Thanks.
My System SpecsSystem Spec
28 Aug 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

If you set your updater to update automatically, it will download and install only what you need.
Windows Update Settings - Change
My System SpecsSystem Spec
28 Aug 2012   #9

windows 7
 
 

Thanks.

I've updated windows with SP1 as well as the other important updates.

Here's another installment of the sf diagnostic tool.

Things seemed to work fine, but when I came back from work, I tried turning it on and it went back to being very very slow, like 5 mins to load explorer, about 4 mins to start adobe reader (tried by double clicking the main screen icon).

Had 2 blue screens so far and am doing this from safe mode.

Not sure what caused things. I remember that the last thing that was installed was virtualdub, audacity, freemake video converter and h264 codec for my brother's project in school. Not sure if that has anything to do with what's happening but that was the last change.

Hope someone can help or else, at its current state, the you can't get any work done on this laptop.
My System SpecsSystem Spec
28 Aug 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

One of the two dumps indicated potential hard drive problems. Go to the website of your hard drive manufacturer and test the drive.
If no errors found
Make a clean boot and if the computer works the way it should follow procedure
Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
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 Blue Screen and Memory Dump after opening directory with many images




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