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Windows 7: BSOD - Usually When Lid is Closed, Maybe Sleep Problem

28 Aug 2012   #1
Anahata

Windows 7 Home Premium (64 bit)
 
 

There seem to be two times this happens. I close my laptop lid (set to sleep when closed) and then when I reopen it, it restarts and then tells me there was a blue screen. When I click on the option to look for solutions online, the pop-up window just closes and disappears. Other times it has happened when my computer was idle for a while, lid open (presumably it went to sleep), then returned to it and power button illuminated, but black screen. Nothing to do but power off - or if I close the lid for a while, it will then restart when reopened.
Seems totally random. Sometimes doesn't happen for days in a row, then twice a day.
Thanks for your help. Sorry I'm not super tech savvy.

Btw...

Toshiba Satellite A665
Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
mobo: TOSHIBA PHQAA
BIOS Date: 03/28/11 17:52:56 Ver: AMI APTIO 1.80
6 GB RAM
HDD: TOSHIBA MK6465GSXN
Sound: (1) Realtek High Definition Audio (2) Intel(R) Display Audio (3) Bluetooth Hands-free Audio
GRaphics: Intel(R) HD Graphics Family
OS: Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1





My System SpecsSystem Spec
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28 Aug 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard, anahata.

Your problem seems to be with your usb port/hub. Is there anything connected in the laptop's USB ports when you close the lid? Say any external HDD or something else? If so, remove those, close the lid and follow if it crashas again.

Turn USB selective suspense on to narrow down the possibility to discriminate if it is being cause by the hardware, or the USB hub driver.
USB Selective Suspend - Turn On or Off

At the same time, try to upgrade your NEC Electronics USB 3.0 Host Driver, using the link provided in the page: Driver Reference Table - nusb3hub.sys.

Let us know the results.
My System SpecsSystem Spec
28 Aug 2012   #3
Anahata

Windows 7 Home Premium (64 bit)
 
 
Thanks, will do

There is a tiny Targus bluetooth transmitter in one of my USB ports. It's been there about a month. I can't remember when this crashing started happening relative to getting that bluetooth device. It seems that it was happening <i>before</i> I got the device.
In any case, I will follow your instructions and post back.
Thanks!
My System SpecsSystem Spec
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28 Aug 2012   #4
Anahata

Windows 7 Home Premium (64 bit)
 
 

Btw, couldn't find that driver on the Renesas site, but it's here: http://www.sysfreedownload.com/phome...29dff2b4&p=:::
Selective suspense was already activated in all power plans.
thanks again, we'll see.
My System SpecsSystem Spec
28 Aug 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, let us know the further dmps after activating the USB selective suspense.
My System SpecsSystem Spec
03 Sep 2012   #6
Anahata

Windows 7 Home Premium (64 bit)
 
 
Thanks. It seems to be resolved!

So far so good. No crashes yet.
Thanks very much.
My System SpecsSystem Spec
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