BSOD - Usually When Lid is Closed, Maybe Sleep Problem


  1. Anahata
    Posts : 4
    Windows 7 Home Premium (64 bit)
       New #1

    There seem to be two times this happens. I close my laptop lid (set to sleep when closed) and then when I reopen it, it restarts and then tells me there was a blue screen. When I click on the option to look for solutions online, the pop-up window just closes and disappears. Other times it has happened when my computer was idle for a while, lid open (presumably it went to sleep), then returned to it and power button illuminated, but black screen. Nothing to do but power off - or if I close the lid for a while, it will then restart when reopened.
    Seems totally random. Sometimes doesn't happen for days in a row, then twice a day.
    Thanks for your help. Sorry I'm not super tech savvy.

    Btw...

    Toshiba Satellite A665
    Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
    mobo: TOSHIBA PHQAA
    BIOS Date: 03/28/11 17:52:56 Ver: AMI APTIO 1.80
    6 GB RAM
    HDD: TOSHIBA MK6465GSXN
    Sound: (1) Realtek High Definition Audio (2) Intel(R) Display Audio (3) Bluetooth Hands-free Audio
    GRaphics: Intel(R) HD Graphics Family
    OS: Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    Welcome aboard, anahata. :)

    Your problem seems to be with your usb port/hub. Is there anything connected in the laptop's USB ports when you close the lid? Say any external HDD or something else? If so, remove those, close the lid and follow if it crashas again.

    Turn USB selective suspense on to narrow down the possibility to discriminate if it is being cause by the hardware, or the USB hub driver.
    USB Selective Suspend - Turn On or Off

    At the same time, try to upgrade your NEC Electronics USB 3.0 Host Driver, using the link provided in the page: Driver Reference Table - nusb3hub.sys.

    Let us know the results.
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  4. Anahata
    Posts : 4
    Windows 7 Home Premium (64 bit)
    Thread Starter
       New #3

    Thanks, will do


    There is a tiny Targus bluetooth transmitter in one of my USB ports. It's been there about a month. I can't remember when this crashing started happening relative to getting that bluetooth device. It seems that it was happening <i>before</i> I got the device.
    In any case, I will follow your instructions and post back.
    Thanks!
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  6. Anahata
    Posts : 4
    Windows 7 Home Premium (64 bit)
    Thread Starter
       New #4

    Btw, couldn't find that driver on the Renesas site, but it's here: http://www.sysfreedownload.com/phome...29dff2b4&p=:::
    Selective suspense was already activated in all power plans.
    thanks again, we'll see.
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  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #5

    Yes, let us know the further dmps after activating the USB selective suspense.
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  8. Anahata
    Posts : 4
    Windows 7 Home Premium (64 bit)
    Thread Starter
       New #6

    Thanks. It seems to be resolved!


    So far so good. No crashes yet.
    Thanks very much.
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