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Windows 7: Computer Stuck On Welcome


28 Aug 2012   #1

Windows 7 home premium 64bit
 
 

My computer recently broke, would stop on a blue screen saying UNMOUNTABLE_BOOT_VOLUME, if I ran safe mode it would stop at classpnp.sys however now after switching SATA to compatability mode it allowed me to use startup repair and after about 2 hours of startup repair the computer has managed to boot. It got to the login screen but I could not click on my profiles, then after 10 minutes the profiles disappeared and after another 10 minutes they reappeared and I could click on them. I entered my password and now it has been stuck on a screen just saying welcome with the spinning loading symbol and has been stuck for about an hour.

Should I just leave it longer?

Thank you for any help.

I've now managed to log in in safe mode but still can not in normal mode.


My System SpecsSystem Spec
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29 Aug 2012   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello BlueMirror, and welcome to Seven Forums.

Please go ahead and read the link below to post back with the needed information for someone to hopefully be able to help later with it.

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
29 Aug 2012   #3

Windows 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by Brink View Post
Hello BlueMirror, and welcome to Seven Forums.

Please go ahead and read the link below to post back with the needed information for someone to hopefully be able to help later with it.

Blue Screen of Death (BSOD) Posting Instructions
Thank you very much for replying, however I can not get that information as once I managed to boot windows by running SATA compatability mode the BSOD stopped occurring. Now I can also get past the welcome screen (it still takes longer than it used to before these problems occurred but not like it was yesterday taking hours, it now only takes about 10 minutes which is perfectly fine)

However I now have another problem in that I have attempted to run chkdsk /r /f and it has been stuck on file 22453 of stage 4 of 5 verifying files for approximately 4 hours now. Not sure if this is normal for a badly damaged drive and it will continue after time, or if 4 hours on one individual file means it has hung? Before it got to this file and stuck it was on file 19733 for about 30 minutes and then after that it said "Windows replaced bad clusters in file 19733 of name \PROGRA~3\MICROS~1\WINDOW~1\Scans\MPCACH~1.VE0. [it might say VEO not VE0, I can't quite tell.]

Also avast would not run any service and I had to uninstall and reinstall it (repair would not work, got stuck on VPS) after I reinstalled it the computer instanty went much faster (despite it not detecting any viruses, could it perhaps be the viruses already in its chest were loose on the system when it wasn't working and when I reinstalled they were back in the chest? I ran a boot time scan of avast and it found win32.installmate-l [PUP] (might be slightly spelt differently, didn't write it down)which I moved I the virus chest. (No idea if it is related)


My system is a Toshiba satellite l750D-14R all hardware the same as it comes in the box.

Sorry for any typos, writing this on my phone which has a tendenacy to autocorrect words incorrectly.
My System SpecsSystem Spec
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29 Aug 2012   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Are you able to do so while you are in Safe Mode?
My System SpecsSystem Spec
29 Aug 2012   #5

Windows 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by Brink View Post
Are you able to do so while you are in Safe Mode?
Do what in safe mode?
My System SpecsSystem Spec
29 Aug 2012   #6
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Please go ahead and read the link below to post back with the needed information for someone to hopefully be able to help later with it.

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
29 Aug 2012   #7

Windows 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by Brink View Post
Please go ahead and read the link below to post back with the needed information for someone to hopefully be able to help later with it.

Blue Screen of Death (BSOD) Posting Instructions
I can't because it doesn't BSOD anymore.
My System SpecsSystem Spec
29 Aug 2012   #8
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

If you have already had BSODs, then it will be able to get the dump files for them as well.

If you still need to get help with this, then please try doing what was posted above to post back with the needed information for us to be able to help you. If not, then please go ahead and mark the thread as solved at the top.
My System SpecsSystem Spec
30 Aug 2012   #9

Windows 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by Brink View Post
If you have already had BSODs, then it will be able to get the dump files for them as well.

If you still need to get help with this, then please try doing what was posted above to post back with the needed information for us to be able to help you. If not, then please go ahead and mark the thread as solved at the top.
Sorry, I couldn't do it because like I said chkdsk was stuck on the same file. After about 12 hours on the one individual file I shut the computer down and it would no longer turn on. I have now just restored my hard drive to factory settings deleting all my data but now my computer works fine.

Thank you for trying to help.
My System SpecsSystem Spec
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 Computer Stuck On Welcome




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