Windows 7: BSoD after sleep and hibernate mode

Beo · 29 Aug 2012

Hi,
My computer shows the BSoD when exiting Sleep mode and Hibernate mode too.
I have attached the SF file.
Thanks for your help.
Béryl.

**koolkat77** · 29 Aug 2012

Sorry but I see no attachment.
Could you upload it again?

And, welcome to the forum.

Beo · 29 Aug 2012

Sorry. It should be there this time.

**Arc** · 29 Aug 2012

Beo, All your dumps indicate HssDrv.sys, that means Free VPN for iPhone, Android, Mac and Windows for secure and private browsing, accessing blocked sites and unblocking Facebook and Youtube - Hotspot Shield.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 4440001, fffffa80048a6bd0}

Unable to load image \SystemRoot\system32\DRIVERS\HssDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for HssDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
GetPointerFromAddress: unable to read from fffff800030fd100
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : HssDrv.sys ( HssDrv+2bac )

Followup: MachineOwner

The installed one seems to be much older in your system.

Code:

2: kd> lmvm HssDrv
start             end                 module name
fffff880`057ca000 fffff880`057e3000   HssDrv   T (no symbols)           
    Loaded symbol image file: HssDrv.sys
    Image path: \SystemRoot\system32\DRIVERS\HssDrv.sys
    Image name: HssDrv.sys
    Timestamp:        Thu Sep 02 23:17:07 2010 (4C7FE31B)
    CheckSum:         00019CB5
    ImageSize:        00019000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

First try to upgrade it and see if there are any further crashes.

And, anytime you may shift to Microsoft Security Essentials - Free Antivirus for Windows.

But, if you stick with your one, and update it, I wouls suggest you to activate driver verifier to monitor this driver, so that if there are subsequent crashes, those will contain some more information.

Follow it: Driver Verifier - Enable and Disable

Beo · 29 Aug 2012

I have no VPN on my system. So I uninstalled what ExpatShield. Seems to have solved the problem. I tried the sleep mode and my computer didn't give me the BSoD at restart.
Thanks a lot.

**Arc** · 29 Aug 2012

You are welcome.

If you get further crashes, let us know

**koolkat77** · 29 Sep 2012

Did you have any BSoDs after your last post?

Windows 7: BSoD after sleep and hibernate mode

BSoD after sleep and hibernate mode problems?