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Windows 7: BSoD after sleep and hibernate mode

29 Aug 2012   #1
Beo

windows 7 64bit
 
 
BSoD after sleep and hibernate mode

Hi,
My computer shows the BSoD when exiting Sleep mode and Hibernate mode too.
I have attached the SF file.
Thanks for your help.
Béryl.

My System SpecsSystem Spec
.

29 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Sorry but I see no attachment.
Could you upload it again?

And, welcome to the forum.
My System SpecsSystem Spec
29 Aug 2012   #3
Beo

windows 7 64bit
 
 

Sorry. It should be there this time.
My System SpecsSystem Spec
.


29 Aug 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Beo, All your dumps indicate HssDrv.sys, that means Free VPN for iPhone, Android, Mac and Windows for secure and private browsing, accessing blocked sites and unblocking Facebook and Youtube - Hotspot Shield.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 4440001, fffffa80048a6bd0}

Unable to load image \SystemRoot\system32\DRIVERS\HssDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for HssDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
GetPointerFromAddress: unable to read from fffff800030fd100
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : HssDrv.sys ( HssDrv+2bac )

Followup: MachineOwner
The installed one seems to be much older in your system.
Code:
2: kd> lmvm HssDrv
start             end                 module name
fffff880`057ca000 fffff880`057e3000   HssDrv   T (no symbols)           
    Loaded symbol image file: HssDrv.sys
    Image path: \SystemRoot\system32\DRIVERS\HssDrv.sys
    Image name: HssDrv.sys
    Timestamp:        Thu Sep 02 23:17:07 2010 (4C7FE31B)
    CheckSum:         00019CB5
    ImageSize:        00019000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
First try to upgrade it and see if there are any further crashes.

And, anytime you may shift to Microsoft Security Essentials - Free Antivirus for Windows.

But, if you stick with your one, and update it, I wouls suggest you to activate driver verifier to monitor this driver, so that if there are subsequent crashes, those will contain some more information.

Follow it: Driver Verifier - Enable and Disable
My System SpecsSystem Spec
29 Aug 2012   #5
Beo

windows 7 64bit
 
 

I have no VPN on my system. So I uninstalled what ExpatShield. Seems to have solved the problem. I tried the sleep mode and my computer didn't give me the BSoD at restart.
Thanks a lot.
My System SpecsSystem Spec
29 Aug 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You are welcome.

If you get further crashes, let us know
My System SpecsSystem Spec
29 Sep 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Did you have any BSoDs after your last post?
My System SpecsSystem Spec
Reply

 BSoD after sleep and hibernate mode





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