BSoD after sleep and hibernate mode


  1. Beo
    Posts : 3
    windows 7 64bit
       #1

    BSoD after sleep and hibernate mode


    Hi,
    My computer shows the BSoD when exiting Sleep mode and Hibernate mode too.
    I have attached the SF file.
    Thanks for your help.
    Béryl.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Sorry but I see no attachment.
    Could you upload it again?

    And, welcome to the forum.
      My Computer


  3. Beo
    Posts : 3
    windows 7 64bit
    Thread Starter
       #3

    Sorry. It should be there this time.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Beo, All your dumps indicate HssDrv.sys, that means Free VPN for iPhone, Android, Mac and Windows for secure and private browsing, accessing blocked sites and unblocking Facebook and Youtube - Hotspot Shield.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C2, {7, 109b, 4440001, fffffa80048a6bd0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\HssDrv.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for HssDrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
    GetPointerFromAddress: unable to read from fffff800030fd100
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : HssDrv.sys ( HssDrv+2bac )
    
    Followup: MachineOwner
    The installed one seems to be much older in your system.
    Code:
    2: kd> lmvm HssDrv
    start             end                 module name
    fffff880`057ca000 fffff880`057e3000   HssDrv   T (no symbols)           
        Loaded symbol image file: HssDrv.sys
        Image path: \SystemRoot\system32\DRIVERS\HssDrv.sys
        Image name: HssDrv.sys
        Timestamp:        Thu Sep 02 23:17:07 2010 (4C7FE31B)
        CheckSum:         00019CB5
        ImageSize:        00019000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    First try to upgrade it and see if there are any further crashes.

    And, anytime you may shift to Microsoft Security Essentials - Free Antivirus for Windows.

    But, if you stick with your one, and update it, I wouls suggest you to activate driver verifier to monitor this driver, so that if there are subsequent crashes, those will contain some more information.

    Follow it: Driver Verifier - Enable and Disable
      My Computer


  5. Beo
    Posts : 3
    windows 7 64bit
    Thread Starter
       #5

    I have no VPN on my system. So I uninstalled what ExpatShield. Seems to have solved the problem. I tried the sleep mode and my computer didn't give me the BSoD at restart.
    Thanks a lot.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    You are welcome.

    If you get further crashes, let us know :)
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Did you have any BSoDs after your last post?
      My Computer


 

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