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Windows 7: BSOD 0x000000c5 (Event ID-1001) Windows 7


29 Aug 2012   #1

Windows 7 Ultimate 32-bit
 
 
BSOD 0x000000c5 (Event ID-1001) Windows 7

I am randomly getting this BSOD. Sometimes the PC is only on for around 5 minutes, sometimes it happens after the PC has been on for a few hours or even days. No matter if I'm on the Internet or not, creating documents, virus scanning, or just at idle time. Happens anytime. Here is the BSOD specifics from the Event Viewer Bugcheck:

0x000000c5 (0x05d7c0d4, 0x00000002, 0x00000001, 0x82f2c943)
Event ID - 1001
Qualifiers - 16384
Guid - {ABCE23E7-DE45-4366-8631-84FA6C525952}
Keywords - 0x80000000000000

System specs:
Windows 7 Ultimate 32-bit
NVidia nForce 780i SLI S775 Motherboard
Dual NVidia GeForce GTX285 648m 1GB DDR3 (SLI Bridged) Graphics Cards
Dual Western Digital VELOCIRAPTOR 300GB 10,000 rpm Hard Drivres (RAID 0-Stripe Array)
4gb Corsair Dominator XMS2 8500 DDR2 1066 RAM Memory
Intel Core 2 QX9650 3.0GHz QuadCore Processor (no overclocking)
Norton Internet Security 2012

I always keep all software & drivers for everything updated, especially the NVidia drivers & Windows Updates. I kind of suspect the problem may be with the NVidia graphics cards or drivers, not sure tho. Could possibly be the Norton Internet Security. Enclosed is the .zip folder. Any help would be greatly appreciated. Thank you.

My System SpecsSystem Spec
.

30 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
Your reports are hinting at a driver, lets try to ascertain which one or if it is indeed a driver.
Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because
Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
30 Aug 2012   #3

Windows 7 Ultimate 32-bit
 
 

Hello Richard. Thanks for the reply. I've done what you suggested. It blue screened right away before Windows ever loaded up. I rebooted 5 different times & it always came up with the same BSOD.

It didn't list the name of the offending driver, but here's the info:

0x0000007e (0xc0000005, 0xa1995503, 0x807868c4, 0x807864a0)
Event ID - 1001
Qualifiers - 16384
Guid - {ABCE23E7-DE45-4366-8631-84FA6C525952}
Keywords - 0x80000000000000

Also, since I posted the BSOD last night I uninstalled & reinstalled Norton Internet Security 2012. So far, my PC hasn't blue screened on it's own yet. The reason why I did this is that some of the time it would BSOD right after I ran Norton LiveUpdates. However, this isn't always the case. Usually it BSOD when the PC is idle during screen saver mode, or when I'm right in the middle of doing doing something. Your help is much welcome.
mpittm
My System SpecsSystem Spec
.


30 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Send me the dump reports, please.
My System SpecsSystem Spec
30 Aug 2012   #5

Windows 7 Ultimate 32-bit
 
 

Here's the second set of dump reports...
My System SpecsSystem Spec
30 Aug 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Looks like the problem is super anti spyware, uninstall and test.
My System SpecsSystem Spec
30 Aug 2012   #7

Windows 7 Ultimate 32-bit
 
 

It blue screened right away again before Windows loads. Here's what the code is:

0x000000c9 (0x00000006, 0x00000103, 0xb568cf00, 0x00000000)

Then, after I went into Safe Mode, I went to Driver Verifier to delete all the settings so I could boot back to normal...it came up with a different blue screen before I could complete that process. It somehow rebooted normally after that, but when I went to make you another set of dump files it came up with yet another different BSOD. Hopefully you can see what I'm trying to explain from the logs.
mpittm
My System SpecsSystem Spec
30 Aug 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Uninstall super spyware as suggested above and update driver
Nvoclock.sys file descriptionProductname:NVidia System Utility Driver Description:NVidia System Utility Driver Company:NVidia Corp. File size:Various
My System SpecsSystem Spec
30 Aug 2012   #9

Windows 7 Ultimate 32-bit
 
 

Forgot to mention last post that I did uninstall SuperAntiSpyware & redid the Driver Verifier test & that was the results afterwards. I checked all of my NVidia software & it is all up to date according to the NVidia website. I wonder if I need to uninstall all of that & go back to older NVidia drivers?
My System SpecsSystem Spec
30 Aug 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I dont know whats current and whats not. After two more BSODs send the files.
My System SpecsSystem Spec
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 BSOD 0x000000c5 (Event ID-1001) Windows 7




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