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Windows 7: Random BSOD on HP laptop IRQL_NOT_LESS_OR_EQUAL & MEMORY_MANAGEMENT

02 Sep 2012   #11
alvinthen

Windows 7 Home Premium 64bit
 
 

Sorry, I don't understand the procedure here. What report?
Should I be continously reporting what causes the BSOD?
Thanks.


My System SpecsSystem Spec
.
02 Sep 2012   #12
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

The dmp reports that you gave in your first post.
My System SpecsSystem Spec
02 Sep 2012   #13
alvinthen

Windows 7 Home Premium 64bit
 
 

You mean you're working on it now?
er, sorry for asking that much questions.
My System SpecsSystem Spec
.

02 Sep 2012   #14
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Thats why I am here, ask as many as you like. If you dont ask question, I get bored staring at my computer.
Verifier is suppose to give you BSOD. Each BSOD will give a report, like you gave me in your first post. I will examine these new reports after you use the verifier for 36 hours.
My System SpecsSystem Spec
02 Sep 2012   #15
alvinthen

Windows 7 Home Premium 64bit
 
 

Thanks alot! It's your sig that encourages me to ask questions
I'll continue with the verifier for now, if any BSOD occured I'll reply here.
Thanks again!
My System SpecsSystem Spec
02 Sep 2012   #16
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Give me all of them after the 36 hours. I need them to compare.
My System SpecsSystem Spec
03 Sep 2012   #17
alvinthen

Windows 7 Home Premium 64bit
 
 

Hi,
I have attached the recent dmp here.
Hope it helps.
Thanks!
My System SpecsSystem Spec
03 Sep 2012   #18
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Two drivers wer indentified as being weak.
Go to the corporate website and update
Iastor.sys file descriptionProductname:Intel Matrix Storage Manager driver Description:Intel Matrix Storage Manager driver Company:Intel Corporation

Btmhid.sys file descriptionProductname:Motorola Bluetooth Description:Bluetooth HID Driver Company:Motorola, Inc.
My System SpecsSystem Spec
04 Sep 2012   #19
alvinthen

Windows 7 Home Premium 64bit
 
 

Thanks! I have installed the newer drivers.
Should I continue to use my system with the verifier enabled?

EDIT:
It appears that I have the latest bluetooth driver and I can't find newer.
The version I have now is 3.0.2.298, but from
HP site
it's 3.0.42.298, though after installing it's the same. I guess it's a typo from HP site
My System SpecsSystem Spec
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 Random BSOD on HP laptop IRQL_NOT_LESS_OR_EQUAL & MEMORY_MANAGEMENT




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