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Windows 7: Crashes/Freezes/Bsods only occurs when playing gw2

29 Aug 2012   #1
drd0g

windows 7 home premium 64bit
 
 
Crashes/Freezes/Bsods only occurs when playing gw2

I'm not sure what's wrong. GW2 was working fine for a couple of days, and then the updates came rolling in. My computer started freezing, crashing, and a couple of bsods every hour or so. Only happens when playing GW2 though.


My System SpecsSystem Spec
.
29 Aug 2012   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome
Sounds like it could be a hardware isssue. Before going there best to rule out drivers.
Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because
Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
30 Aug 2012   #3
drd0g

windows 7 home premium 64bit
 
 

Hello, I did what you asked. I'm just giving you an update on my current situation. As of right now I am unable to go into windows. It freezes, doesn't crash. I am in safe mode atm, will run for 36 hours now.
My System SpecsSystem Spec
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30 Aug 2012   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

You cant run it in safe mode, it will not give valid results. If it is not working, deactivate and then activate it again. Maybe it will work right the second time.
My System SpecsSystem Spec
30 Aug 2012   #5
drd0g

windows 7 home premium 64bit
 
 

Got it working the second time. Should I post back after 36 hours or post the dmp after a crash/bsod?
My System SpecsSystem Spec
30 Aug 2012   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Give all after 36. Each gives a clue, the more the better.
My System SpecsSystem Spec
30 Aug 2012   #7
drd0g

windows 7 home premium 64bit
 
 

I don't think any new dmp files are being created. All I'm getting are freezes, and only way to restart the system is by switching the power switch off and on again.
My System SpecsSystem Spec
30 Aug 2012   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Leave it on a bit more, we need dumps to show which driver is causing the problem
My System SpecsSystem Spec
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 Crashes/Freezes/Bsods only occurs when playing gw2




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