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Windows 7: Getting BSOD, can't logon

29 Aug 2012   #1
Swagg777

Windows 7 Home Premium 64bit
 
 
Getting BSOD, can't logon

I have a windows 7 home premium 64-bit Acer Aspire 5253 laptop
I'm having some serious issues with it, Im guessing regarding the hard drive,
When I turn on the computer, I get the black screen, with a few options, Safe mode, safe mode with networking, safe mode with command prompt, last known good configuration, and start windows normally, Any one of them I try, the computer loads, it gets to the Starting Windows screen, and then for literally about a quarter of a second you see the blue screen, and it restarts to the same black screen, this happens with ALL the options available at the black screen, I can't get to the logon screen at all, I have given it to repair shops, they all say, they need to install a new hard drive but they are not sure if they will be able to save the files, I really need to save a few VERY important files, I need them, and I didn't have any backups, can anyone help me with this?
Or give me a link to where this issue would be better handled?
I have the laptop with me right now, any help would be HIGHLY appreciated!
Thanks


My System SpecsSystem Spec
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29 Aug 2012   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome
If it is truly the hard drive your stuff may be lost. If it is only software you may be able to get your stuff
Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer - How-To Geek
My System SpecsSystem Spec
30 Aug 2012   #3
Swagg777

Windows 7 Home Premium 64bit
 
 

Thanks for the link, just a couple questions before I try it
1) I am going to download Ubuntu on a 32bit laptop, but the laptop I need it for is 64bit, which version should I download?
2) It says Ubuntu Desktop download, would that work for my laptop as well?
3) I only have plain DVD's, no plain CD's, would that work? I also have a 16GB USB Flash Drive as an alternative

Thanks for all the help
My System SpecsSystem Spec
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30 Aug 2012   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Quote   Quote: Originally Posted by Swagg777 View Post
Thanks for the link, just a couple questions before I try it
1) I am going to download Ubuntu on a 32bit laptop, but the laptop I need it for is 64bit, which version should I download?
2) It says Ubuntu Desktop download, would that work for my laptop as well?
3) I only have plain DVD's, no plain CD's, would that work? I also have a 16GB USB Flash Drive as an alternative

Thanks for all the help
1)I dont think that there is a problem, since there is only one Ubuntu for 32 or 64.
2)Fine for Laptop
3)I think that it would work on either medium. To be sure after you are done verify the results and burn at slow speed.
If you have never used ImgBrn, its great and its easy to use
good luck
My System SpecsSystem Spec
30 Aug 2012   #5
Swagg777

Windows 7 Home Premium 64bit
 
 

Thanks, it worked, I got a chance to see and save the files I wanted to save, guess it just needs a new hard drive now
My System SpecsSystem Spec
30 Aug 2012   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If you installed Ubuntu on your hard drive. Id say you do not have a hard drive problem.
My System SpecsSystem Spec
30 Aug 2012   #7
Swagg777

Windows 7 Home Premium 64bit
 
 

I didn't install it, I just tried it off the DVD, if there isn't an issue with the hard drive, then how do I get past the blue screen, to get to the logon screen?
My System SpecsSystem Spec
30 Aug 2012   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Can you boot in safe mode?
My System SpecsSystem Spec
30 Aug 2012   #9
Swagg777

Windows 7 Home Premium 64bit
 
 

Nope, none of the modes work, they all go straight to the blue screen after the starting windows logo comes up, the blue screen shows for less than a second, and then it restarts
My System SpecsSystem Spec
30 Aug 2012   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

All your stuff saved?
If yes, Do you have a Seven Install CD?
If no, make and model of computer?
My System SpecsSystem Spec
Reply

 Getting BSOD, can't logon




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