|01 Sep 2012||#3|
| || |
Needing a little help.
I am having problems with a laptop. One of the issues is it keeps shutting itself down. (been in for fixing 7 times - of which main board and other important hardware has been replaced) The Company we purchased it from won't honour their obligations under the Consumer Guarantees Act as they say there are no Crash reports.
If the computer shuts down quickly, does it always produce a crash report?
If the company that fixes the computer does a complete re-instal when they get the computer (wipe everything) - would there be any record left or would any crash reports be wiped as well?
Sorry to ask such simple questions but the young techs at the company insist that I am a complete moron because of my age and gender.
I figure if I can get a definitive answer from you guys, I can be better equipped when I next go in.
|My System Specs|
|Similar help and support threads for2: Crash Reports|
|Crash Reports - Read||Tutorials|
|I have Crash debug reports blue screen please help me!||BSOD Help and Support|
|DIR 615 reports link at 300Mbps, windows reports 150Mbps||Network & Sharing|
|APPCRASH Reports||BSOD Help and Support|
|Device Manager reports Unknown Device & explorer crash||Drivers|
|Firefox reports a crash after every close ??||Browsers & Mail|