Windows 7: Random BSOD and System Freeze several times daily

valacirca · 31 Aug 2012

Hi folks. Signed up to the forum specifically to ask about this problem I'm having with my 2-month old laptop.

It's an Acer Aspire V3-471G. Full specs are on my system specs page.

Basically, I've been experiencing a combination of BSOD and System Freeze/Crash problems several times on a daily basis over the past few weeks.

The first time experienced the BSOD was around three weeks after buying this laptop. I just shrugged it off as a fluke at first, but then it started becoming more frequent and now the system also just freezes out of the blue.

I haven't identified a specific pattern when it encounters a BSOD and when the system freezes. The closest to a pattern that I can identify is that every morning when I wake up, I wake up to my laptop already having the BSOD.

Totally clueless here. I've attached the zip file of my diagnostic logs so that maybe one of you gurus out there can tell me what you think is going wrong with my system.

Rest assured, when I wake up tomorrow, my laptop will have the BSOD again if I leave it open.

Golden · 31 Aug 2012

Welcome,

While we wait for a BSOD analyst to help out further, it might help if you can check your system for corruptions.

Can you run a sfc /scannow from an elevated command prompt, and report back what it finds?

SFC /SCANNOW Command - System File Checker

Regards,
Golden

FredeGail · 31 Aug 2012

Information

On top of Golden's suggestion by a request.

Hello valacirca and welcome to Sevenforums.

* Is the PC still available for RMA?
* What did you install just on top of your head, when you just got the PC?
* What diagnoses have you done so far?
* What's your temperatures just before a crash? Make sure you don't put it on your pillow or something around those lines.

Thank you for updating your system specs.

BSOD Analyse

Code:

devicedetector.exe    c:\program files (x86)\cyberlink\mediaespresso\devicedetector\devicedetector.exe    6024    6    200    1380    8/31/2012 10:56 PM    6.5.1705.37845    963.09 KB (986,208 bytes)    5/21/2011 12:44 AM

Somewhat known BSOD causer, suggesting you to uninstall it. Make sure the roots are gone as well.

Blocked IRP // I/O Request

Code:

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8008338a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack
Arg4: fffffa800f25a010, The blocked IRP
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
0: kd> !irp fffffa800f25a010 1
Irp is active with 4 stacks 3 is current (= 0xfffffa800f25a170)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
Flags = 00000000
ThreadListEntry.Flink = fffffa800f25a030
ThreadListEntry.Blink = fffffa800f25a030
IoStatus.Status = c000000e
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa800f25a088
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffff80003035b00
Tail.Overlay.ListEntry.Blink = fffff80003035b00
Tail.Overlay.CurrentStackLocation = fffffa800f25a170
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  2 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 ffffffffc000000e
 [ 16, 0]   0  2 fffffa8008338a10 00000000 fffff8800f7714e8-fffffa800cc466b0    
           \Driver\pci    nvlddmkm
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800ac2c040 00000000 00000000-00000000    pending
           \Driver\nvlddmkm
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800da4b0e0    

            Args: 00000000 00000000 00000000 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
0: kd> !error c000000e
Error code: (NTSTATUS) 0xc000000e (3221225486) - A device which does not exist was specified.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
0: kd> !devobj fffffa800ac2c040
Device object (fffffa800ac2c040) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800ac2c010
 \Driver\nvlddmkm DriverObject fffffa800ab6be70
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00002004
DevExt fffffa800ac2c190 DevObjExt fffffa800ac2cb48 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedTo (Lower) fffffa80083288c0Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 \Driver\ACPI
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

There are a few things going on here. First of all, you had a blocked IRP as the first frame shows. I looked the address up, and surprisingly it was related to your nvlddmkm, which also showed up in the 'Probably Caused By'-line. It turns out it cannot show and display the error given, and during the !devobj investigation, sptd.sys shows up -- Daemon Tools a known BSOD causer.

1) Daemon Tools is installed. It's a known BSOD causer on some systems, therefore it's a recommendation to uninstall it. Instead you could use MagicISO as a replacement. To get fully rid of the Daemon Tools roots and drivers, use this tool.

Sptd.sys remover

2) Different culprits pointed towards your NVIDIA Graphics Driver. Driver Sweeper will ensure that you'd have a clean install at the end of the procedure, and by that no leftover files that'd bork the system.

* Make your way to Nvidia Drivers - Download NVIDIA Drivers and download the latest driver for your card, save it to your desktop for instance.
* Uninstall the Graphic driver you currently have and all its extensions (do not reboot yet)
* Download Driver Sweeper
* Get to safe mode (without network) and search for Driver Sweeper in your
* Select all the Nvidia components and analyse them
* Clean them, head into Windows without internet and install the driver you downloaded previously

3) Enable verifier. (Driver Verifier - Enable and Disable)

Summary

Code:

**************************Thu Aug 30 19:14:45.848 2012 (UTC + 2:00)**************************
BugCheck 9F, {3, fffffa8008338a10, fffff80000b9c3d8, fffffa800f25a010}
Probably caused by : pci.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 28 20:30:46.147 2012 (UTC + 2:00)**************************
BugCheck 9F, {3, fffffa800832ba10, fffff8000492e3d8, fffffa800dde8540}
Probably caused by : pci.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 27 13:09:59.582 2012 (UTC + 2:00)**************************
BugCheck 9F, {3, fffffa800833ca10, fffff80000b9c3d8, fffffa8007e9c780}
Probably caused by : pci.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 24 20:52:09.676 2012 (UTC + 2:00)**************************
BugCheck 9F, {3, fffffa800830aa10, fffff80000b9c3d8, fffffa80077f6e10}
Probably caused by : pci.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 22 14:48:46.633 2012 (UTC + 2:00)**************************
BugCheck 116, {fffffa80084be330, fffff88010379aa4, ffffffffc000009a, 4}
Probably caused by : nvlddmkm.sys ( nvlddmkm+d48aa4 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Best Regards,
Frederik.

valacirca · 31 Aug 2012

thanks for the initial suggestions. will try to cover as much of those as possible.

will download these nvidia driver btw: GEFORCE R304 DRIVER v306.02 (beta)

(...there doesn't seem to be a notebook graphics driver available for download which supports the GeForce GT 640M that is not beta...)

FredeGail · 31 Aug 2012

You don't want to be the biggest fan of BETA drivers, they're not covering all your system needs and it's quite risky in a lot of cases. Instead, just go ahead and catch the latest WHQL driver, or let Windows download the driver it recommends. It's older, but it has probably been through more stress tests.
Either way, start by the WHQL one -- you can try the BETAs but don't expect it to work smooth.

Best Regards,
Frederik.

valacirca · 31 Aug 2012

^ Thanks Frederik. I understand that, but I can't seem to find any drivers for my GPU that isn't beta.

The drivers it came with were WHQL certified, but I installed over that and can't find it for download on the nvidia site.

As you'll see, nvidia only gives me these drivers for my video card and they're all beta...

I might try downloading the latest beta drivers.

FredeGail · 31 Aug 2012

Never seen that before. Sorry for the misunderstanding. Yes, you can try a BETA.

Best Regards,
Frederik.

valacirca · 31 Aug 2012

Quote: Originally Posted by Golden

Welcome,

While we wait for a BSOD analyst to help out further, it might help if you can check your system for corruptions.

Can you run a sfc /scannow from an elevated command prompt, and report back what it finds?

SFC /SCANNOW Command - System File Checker

Regards,
Golden

Reporting back re: this

valacirca · 31 Aug 2012

Quote: Originally Posted by FredeGail

* Download Driver Sweeper

Just wanted to inform you that the link seems to be broken?

I get a "404 - page not found" error.

EDIT: I've also totally uninstalled Cyberlink Mediaespresso and SPTD layer btw.

FredeGail · 31 Aug 2012

There you go mate.

Driver Sweeper - CNET Download.com

Windows 7: Random BSOD and System Freeze several times daily

Random BSOD and System Freeze several times daily problems?