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Windows 7: Toshiba laptop randomly gets BSOD caused by driver ntoskrnl.exe

02 Sep 2012   #11
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Most of your dumps are indicating hardware problems.

First check your hard drive for errors. chkdsk/f/r
Disk Check

Stress your hardware for Stability and Heat Problems with Prime95
Hardware - Stress Test With Prime95

Stress Test a Video Card with Furmark
Video Card - Stress Test with Furmark

Driver Reference Table - Rt64win7.sys
Update your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC from
Realtek

Keep us posted.


My System SpecsSystem Spec
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29 Sep 2012   #12
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi, were you able to find out the cause of your BSoDs?
My System SpecsSystem Spec
07 Oct 2012   #13
Nigel Flanagan

Windows 7 Home Premium 64bit
 
 

Sorry for the delay in replying.

I brought the laptop back to the shop I bought it in where they performed a full hardware check. The test passed so they carried out a test supplied by Toshiba which also passed. They performed a full system recovery to try solve the problem but within hours of bringing the laptop home, the blue screen returned. I have sent an email to Toshiba in the hope of a reply soon.
My System SpecsSystem Spec
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07 Oct 2012   #14
Nigel Flanagan

Windows 7 Home Premium 64bit
 
 

I think I have found the problem.
I just downloaded Driver Fusion and ran it in safe mode. It deleted the Intel display driver and now the computer no longer gets BSoDs. When I try updated the driver again, the blue screen returned again so I deleted them again using Driver Fusion.
What should I do now. The computer works fine but I can't run programs like Google Earth as it says I need to upgrade my graphics card.
My System SpecsSystem Spec
07 Oct 2012   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You need the driver for the chip type, exactly.

To know the chip type,
click start, type "dxdiag" without quotes in the search box, click the resulting link. It will open the DirectX diagnostic tool. Go to the display tab. notice what is written against the chip type, download the graphics media accelerator for exactly that chip type.
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 Toshiba laptop randomly gets BSOD caused by driver ntoskrnl.exe




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