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Windows 7: Windows Exploror has stopped working & Computer freezing.


31 Aug 2012   #1

Windows 7 Ultimate x32 bit OS
 
 
Windows Exploror has stopped working-constant error message.

I keep getting an message: Windows explorer has stopped working. It gives me the option to check online for a solution or restart the program. It doesnt matter what I pick, or if I click the esc button. It will keep popping up.

Here are the problem details:
Problem signature:
Problem Event Name: BEX
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d6727a7
Fault Module Name: StackHash_8e7c
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 45004e63
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3081
Additional Information 1: 8e7c
Additional Information 2: 8e7cb9190c811ab9460658a7000f558a
Additional Information 3: 4bdd
Additional Information 4: 4bdd67bf0626e50eef27a028b95c028b

I have done a full system scan with my anti virus and it has found nothing.


My System SpecsSystem Spec
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31 Aug 2012   #2

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The dumps read are pointing at this : ladfGSCi386.sys
Do you have a Logitech GSeries Headset? or some type of similar Logitech device, mouse etc.. if so these are the drivers we need to disable or uninstall to see if it fixes the problem. I suggest uninstalling all of the Logitech devices, one at a time if there is multiple and try to pinpoint which is the cause. If this is the cause, then we will try to correct the problem, so your device is still usable.
My System SpecsSystem Spec
31 Aug 2012   #3

Windows 7 Ultimate x32 bit OS
 
 

yes i do gave a logitech headset, mouse and keyboard.
(G930, M950 & G110)

The error has stopped now that i closed my mouse software. But i closed it a while before I stopped getting the error. I'm not sure if its that or not but this error comes and goes sometimes. Though the headset & keyboard software is still running I think the cause is the mouse software.

Should I reboot or uninstall, or close & open programs to see if it comes back?
My System SpecsSystem Spec
.


31 Aug 2012   #4

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

DO you use the Logitech software? honestly i don't use mine. But if you use it then i would suggest an uninstall, and see if windows updates can find it again. IF the problem continues i would suggest keeping the drivers, but removing the software. Then if it continues after that, remove the software and the drivers and let windows detect the drivers again.
My System SpecsSystem Spec
31 Aug 2012   #5

Windows 7 Ultimate x32 bit OS
 
 

Alright I'll give it a go when I get a chance. I'll give feedback when I've tried uninstalling the software or drivers.
My System SpecsSystem Spec
31 Aug 2012   #6

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok sounds good
My System SpecsSystem Spec
31 Aug 2012   #7

Windows 7 Ultimate x32 bit OS
 
 

Ok so I've uninstalled all Logitech software, I got the error for about 10 minutes then it stopped.
My System SpecsSystem Spec
31 Aug 2012   #8

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

How does it normally occur? if This is how it normally happens, then uninstall and reinstall the drivers. If that does not help, then unplug the devices and see how it goes without them interacting with the computer.
My System SpecsSystem Spec
01 Sep 2012   #9

Windows 7 Ultimate x32 bit OS
 
 

I have tried all the above yet I still have this error.
My System SpecsSystem Spec
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 Windows Exploror has stopped working & Computer freezing.




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