Windows 7: BSOD when entering Sleep Mode on laptop, Windows 7 HP-32

mikeycp · 31 Aug 2012

I keep getting BSOD when I try to put my 5 year old HP Pavilion dv6000 laptop in sleep mode, by either tapping the power button, or going through the start menu. This started happening a couple days ago, after Windows did an update.

I've done a system file check and it came up clean, and I also updated my video drivers, but to no avail. I don't really know where to go from here.

I also ran the SF Diagnostic tool, and attached the resulting folder.

Arc · 01 Sep 2012

Welcome aboard, Mike.

You may try to upgrade your DirectX.

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 92d0b003, 97d72914, 0}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDMM_VIDPNTOPOLOGY_INTERFACE_V1_IMPL::GetPathImportance+118 )

Followup: MachineOwner

**centaur78** · 01 Sep 2012

First off Congrats on installing 2 Antivirus ..... Avast and MSE !!!! What were you thinking ????????

Second the startup list .... what do i say.... Are you expecting this laptop to run like Usain Bolt !!!

Third the BSOD's are Power state failure errors caused by the Authentec fingerprint drivers, memory corruption caused by the display driver (nvidia)...

Do the below first

1. Since the drivers at HP are pretty old and try reinstalling the drivers and then go to device manager and right click on the authentec driver and select properties and go to power management ...uncheck the "Allow the computer to turn off this device to save power"

2. Remove AVAST and keep MSE

3. Click on start > run ...type msconfig ... uncheck all the items from startup and only keep MSE...

4. Do a memtest for atleast 6-8 passes for each RAM

Do these and let me know

mikeycp · 01 Sep 2012

Alright. I have done everything except the memtest, which I am unable to do since I don't have access to any usb key drives or blank cds.

The BSODs have stopped, however now when I try to go into sleep mode the computer hangs on a black screen indefinitely.

**centaur78** · 01 Sep 2012

Hi

There are updates for you Bios even though its may not be relevant to the current problem....

What power plan are you running your laptop on ???

on the cmd prompt .... type
powercfg –devicequery wake_armed
and
powercfg –devicequery wake_from_any

let me know what you see in the output on the above two commands

mikeycp · 01 Sep 2012

I usually have the computer on the "Balanced" power setting.

For the first prompt it returns:
"Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB
Synaptics PS/2 Port TouchPad"

The second returns:
"Keyboard_Filter_01
Standard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB
IPBusEnum Root Enumerator
Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
UMBus Enumerator
Ricoh Memory Stick Controller
ACPI Power Button
SDA Standard Compliant SD Host Controller
Ricoh SD/MMC Host Controller
Synaptics PS/2 Port Touchpad
Ricoh xD-Picture Card Controller"

I will also get on updating my BIOS.

**centaur78** · 01 Sep 2012

And what does this say

powercfg -LASTWAKE

mikeycp · 01 Sep 2012

Wake History Count - 0

**centaur78** · 01 Sep 2012

could u put this "Allow the computer to turn off this device to save power" back on under authentec driver

Let me know if that solves the sleep issue

mikeycp · 01 Sep 2012

That sadly did not fix the black screen issue.
It also did not cause the BSOD to come back, so it didn't visibly make things worse.

Windows 7: BSOD when entering Sleep Mode on laptop, Windows 7 HP-32

BSOD when entering Sleep Mode on laptop, Windows 7 HP-32 problems?