BSOD when entering Sleep Mode on laptop, Windows 7 HP-32

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  1. Posts : 8
    Windows 7 Home Premium 32bit
       #1

    BSOD when entering Sleep Mode on laptop, Windows 7 HP-32


    I keep getting BSOD when I try to put my 5 year old HP Pavilion dv6000 laptop in sleep mode, by either tapping the power button, or going through the start menu. This started happening a couple days ago, after Windows did an update.

    I've done a system file check and it came up clean, and I also updated my video drivers, but to no avail. I don't really know where to go from here.

    I also ran the SF Diagnostic tool, and attached the resulting folder.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Welcome aboard, Mike.

    You may try to upgrade your DirectX.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000008E, {c0000005, 92d0b003, 97d72914, 0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDMM_VIDPNTOPOLOGY_INTERFACE_V1_IMPL::GetPathImportance+118 )
    
    Followup: MachineOwner
      My Computer


  3. Posts : 1,454
    Windows 7 ultimate x64
       #3

    First off Congrats on installing 2 Antivirus ..... Avast and MSE !!!! What were you thinking ????????

    Second the startup list .... what do i say.... Are you expecting this laptop to run like Usain Bolt !!!

    Third the BSOD's are Power state failure errors caused by the Authentec fingerprint drivers, memory corruption caused by the display driver (nvidia)...

    Do the below first

    1. Since the drivers at HP are pretty old and try reinstalling the drivers and then go to device manager and right click on the authentec driver and select properties and go to power management ...uncheck the "Allow the computer to turn off this device to save power"

    2. Remove AVAST and keep MSE

    3. Click on start > run ...type msconfig ... uncheck all the items from startup and only keep MSE...

    4. Do a memtest for atleast 6-8 passes for each RAM

    Do these and let me know
      My Computer


  4. Posts : 8
    Windows 7 Home Premium 32bit
    Thread Starter
       #4

    Alright. I have done everything except the memtest, which I am unable to do since I don't have access to any usb key drives or blank cds.

    The BSODs have stopped, however now when I try to go into sleep mode the computer hangs on a black screen indefinitely.
      My Computer


  5. Posts : 1,454
    Windows 7 ultimate x64
       #5

    Hi

    There are updates for you Bios even though its may not be relevant to the current problem....

    What power plan are you running your laptop on ???

    on the cmd prompt .... type
    powercfg –devicequery wake_armed
    and
    powercfg –devicequery wake_from_any

    let me know what you see in the output on the above two commands
      My Computer


  6. Posts : 8
    Windows 7 Home Premium 32bit
    Thread Starter
       #6

    I usually have the computer on the "Balanced" power setting.

    For the first prompt it returns:
    "Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB
    Synaptics PS/2 Port TouchPad"

    The second returns:
    "Keyboard_Filter_01
    Standard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB
    IPBusEnum Root Enumerator
    Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
    UMBus Enumerator
    Ricoh Memory Stick Controller
    ACPI Power Button
    SDA Standard Compliant SD Host Controller
    Ricoh SD/MMC Host Controller
    Synaptics PS/2 Port Touchpad
    Ricoh xD-Picture Card Controller"

    I will also get on updating my BIOS.
      My Computer


  7. Posts : 1,454
    Windows 7 ultimate x64
       #7

    And what does this say

    powercfg -LASTWAKE
      My Computer


  8. Posts : 8
    Windows 7 Home Premium 32bit
    Thread Starter
       #8

    Wake History Count - 0
      My Computer


  9. Posts : 1,454
    Windows 7 ultimate x64
       #9

    could u put this "Allow the computer to turn off this device to save power" back on under authentec driver

    Let me know if that solves the sleep issue
      My Computer


  10. Posts : 8
    Windows 7 Home Premium 32bit
    Thread Starter
       #10

    That sadly did not fix the black screen issue.
    It also did not cause the BSOD to come back, so it didn't visibly make things worse.
      My Computer


 
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