Windows 7: BSOD ramdom probably graphics

siete7 · 01 Sep 2012

Hi,
I just subscribed as I can not find the reason for many BSOD I am having in the past months.

First I have to say that the cause is likely to be hardware as in the same rig I have Linux in another hard disk and also suffer the same type of crash.

The BSOD happens mainly following this sequence of events:

- mcreen starts to show some artifacts, (small squares in groups and 4 small lines over the pointer in the screen)
- mouse freezes - display freezes (sounds work) for 5-8 seconds
- display resets
- then (sometimes) a message appears at bottom right of screen"display driver has failed and succesfully recovered..."
- few seconds later the process starts again. This can be happening from 2 to 10 times and finally the BSOD appears and the computer restart.

My guess is the graphic card but also could be memory (RAM) or who knows what. I just would like an expert opinion before buying anything new.

Here it goes the SF_Diagnosis tool for BSOD (SF_siete7.zip) and computer specs:

Thanks a lot

Quote:

Computer
Computer Type ACPI x64-based PC
Operating System Microsoft Windows 7 Ultimate
OS Service Pack Service Pack 1
Internet Explorer 9.0.8112.16421
DirectX DirectX 11.0

Motherboard
CPU Type QuadCore Intel Core 2 Quad Q6600, 2400 MHz (9 x 267)
Motherboard Name Dell XPS 430
Motherboard Chipset Intel Beachwood X48
System Memory 4032 MB
DIMM1: Elpida EBJ10UE8BAFA-AG-E 1 GB DDR3-1066 DDR3 SDRAM (8-8-8-20 @ 533 MHz) (6-6-6-15 @ 400 MHz)
DIMM2: Elpida EBJ10UE8BAFA-AG-E 1 GB DDR3-1066 DDR3 SDRAM (8-8-8-20 @ 533 MHz) (6-6-6-15 @ 400 MHz)
DIMM3: Elpida EBJ10UE8BAFA-AG-E 1 GB DDR3-1066 DDR3 SDRAM (8-8-8-20 @ 533 MHz) (6-6-6-15 @ 400 MHz)
DIMM4: Elpida EBJ10UE8BAFA-AG-E 1 GB DDR3-1066 DDR3 SDRAM (8-8-8-20 @ 533 MHz) (6-6-6-15 @ 400 MHz)
BIOS Type Phoenix (02/20/09)

Display
Video Adapter ATI Radeon HD 4800 Series (512 MB)
Video Adapter ATI Radeon HD 4800 Series (512 MB)
3D Accelerator ATI Radeon HD 4850 (RV770)
Monitor Dell S2309W [23" LCD] (F899G89U0G2L)

Multimedia
Audio Adapter ATI Radeon HDMI @ ATI RV770/790 - High Definition Audio Controller
Audio Adapter IDT 92HD73D1/92HDW74D1 @ Intel 82801IB ICH9 - High Definition Audio Controller [A-2]

Storage
Storage Controller AN3JA21X IDE Controller
Storage Controller Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller
Disk Drive TEAC USB HS-CF Card USB Device
Disk Drive TEAC USB HS-MS Card USB Device
Disk Drive TEAC USB HS-SD Card USB Device
Disk Drive TEAC USB HS-xD/SM USB Device
Disk Drive WDC WD10EARS-00Y5B1 (931 GB, IDE)
Disk Drive WDC WD7500AADS-00L5B1 (698 GB, IDE)
Optical Drive AFKRG K5M3KXIZ SCSI CdRom Device
Optical Drive Optiarc DVD+-RW AD-7200S (DVD+R9:8x, DVD-R9:12x, DVD+RW:20x/8x, DVD-RW:20x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
SMART Hard Disks Status OK

Partitions
C: (NTFS) 150.1 GB (38.9 GB free)
Total Size 150.1 GB (38.9 GB free)

Input
Keyboard HID Keyboard Device
Mouse HID-compliant mouse
Mouse Wacom Mouse
Mouse Wacom Mouse Monitor

Network
Primary IP Address 192.168.1.130
Primary MAC Address 00-23-4D-CB-39-F1
Network Adapter Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
Network Adapter Microsoft Virtual WiFi Miniport Adapter

Peripherals
Printer Adobe PDF
Printer Fax
Printer Journal Note Writer
Printer Microsoft XPS Document Writer
Printer Snagit 11
FireWire Controller Texas Instruments TSB43AB22 1394A-2000 OHCI PHY/Link-Layer Controller (PHY: TI TSB41AB1/2)
USB1 Controller Intel 82801IB ICH9 - USB Universal Host Controller [A-2]
USB1 Controller Intel 82801IB ICH9 - USB Universal Host Controller [A-2]
USB1 Controller Intel 82801IB ICH9 - USB Universal Host Controller [A-2]
USB1 Controller Intel 82801IB ICH9 - USB Universal Host Controller [A-2]
USB1 Controller Intel 82801IB ICH9 - USB Universal Host Controller [A-2]
USB1 Controller Intel 82801IB ICH9 - USB Universal Host Controller [A-2]
USB2 Controller Intel 82801IB ICH9 - USB2 Enhanced Host Controller [A-2]
USB2 Controller Intel 82801IB ICH9 - USB2 Enhanced Host Controller [A-2]
USB Device USB Composite Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Mass Storage Device

DMI
DMI BIOS Vendor Dell Inc.
DMI BIOS Version A01
DMI System Manufacturer Dell Inc.
DMI System Product Dell XPS430
DMI Motherboard Manufacturer Dell Inc.
DMI Motherboard Product 0G254H
DMI Motherboard Version A00
DMI Chassis Manufacturer Dell Inc.
DMI Chassis Type Tower

Arc · 01 Sep 2012

Update your Atheros Wireless LAN USB device driver from ATHEROS drivers for Microsoft Windows (Atheros?????). It is very old, it is of 2008.

siete7 · 01 Sep 2012

I should add a couple of things:

-run memory tests86 : 2 passes. everything OK
-run prime 95 Self-test 720K passed 4 times
-updated bios a month ago. No change, still BSOD

Arc> if I find that driver, I will delete it as I am not using it a all

Arc · 01 Sep 2012

Then you may use driver sweeper.

And, run memtest for at least 7-8 passes. But only after removing the driver, if it still crashes.

siete7 · 01 Sep 2012

I will do that tonight.
meanwhile, here is also a screenshot of sfc /scannow (no problems)

Arc · 01 Sep 2012

Have you traced that problematic driver?

siete7 · 01 Sep 2012

hi again.
Go rid of "athrxusb.sys" which I think it is the driver you mention.

I still think it is more a hardware problem as my linux distro also crashes in a similar way. What I am not so sure is the cause. It must be something they share (linux and windows) in the way they interact with the hardware.

I hope it helps.

thanks

siete7 · 02 Sep 2012

Done memtest86
.
8 passes
.
Everything ok.

Guessing is the graphic card or mobo.

Any ideas how to test the graphic card or mobo?

Anyone interested?

siete7 · 02 Sep 2012

done Furmark 1.10

2000 frames (5fps avg)
temperature stable at 92º
no artefacts

So, I guess it is the mobo.

Well, I summarize a bit in case anyone would like to have a look at the BSOD logs and make sense out of this:

- windows 7 and linux fail in a similar way
- each os in a separate hard disk of the computer
- BSOD random (videos seem to be a start point)
- pattern as follows: artefacts in screen-frozen display for secs-recovering display-and BSOD

hard discs ok (smart status fine)
RAM ok - 8 passes ok
graphics ok - furmark 1.10
CPU ok- primer 95 4 times passed

Any help with the logs is welcome

siete7 · 04 Sep 2012

nobody up for the challenge???

Windows 7: BSOD ramdom probably graphics

BSOD ramdom probably graphics problems?