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Windows 7: Random BSOD's: Memory_management, bad pool header etc.

20 Sep 2012   #111
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Thomaszee,

I looked at the Acer documentation for your computer.

Extremely poor!

However,
As advised, run WDO.

When WDO completes, let me know and I will give you a script to run so that I can view the results.

Following my blessing of your efforts (be sure to carry out a FULL scan of your computer), then I'll walk you thru using Windows to update your bios.

That will be simpler than the other route in your case. Normally, I would say the DOS route, but not from what I saw in their documentation.

karl


My System SpecsSystem Spec
.
20 Sep 2012   #112
Thomaszee

Windows 7 Home premium 64bit
 
 

Hey I was going to scan with the offline defender but while doing so I got the following BSOD (attachment).
My System SpecsSystem Spec
20 Sep 2012   #113
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {10000000068, 2, 0, fffff88004498dee}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Xdpc_Worker+3e )

Followup: MachineOwner
---------
Try the steps in the following link for a possible solution:
USB Driver - General Fix for Problems
My System SpecsSystem Spec
.

20 Sep 2012   #114
Thomaszee

Windows 7 Home premium 64bit
 
 

Hey im trying to follow the tutorial but im not sure what to do with this step:
9. You will now notice that you have a list of USB devices and that some lines appear to be faded. Uninstall all the faded entries.

Because I don't see any faded icons.. ill attach a screenshot

Thanks,
Thomas.
My System SpecsSystem Spec
20 Sep 2012   #115
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay
Just continue to the next step
My System SpecsSystem Spec
20 Sep 2012   #116
Thomaszee

Windows 7 Home premium 64bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Okay
Just continue to the next step
Okay I've done the INFCACHE.1 stuff, we'll see if it changes anything soon

Thomas
My System SpecsSystem Spec
20 Sep 2012   #117
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Alright
Keep us posted.
My System SpecsSystem Spec
21 Sep 2012   #118
Thomaszee

Windows 7 Home premium 64bit
 
 

Hey, just got another bsod.. attaching minidump.
My System SpecsSystem Spec
21 Sep 2012   #119
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Thomas,
Since you are having USB problems, amongst others:

Put WDO on to a DVD/CD as explained at the microsoft link I provided or by following this tutorial:
Windows Defender Offline

You boot up from that DVD and run WDO.

After carrying out WDO, then I'll be ready to address some of your other problems.
My System SpecsSystem Spec
21 Sep 2012   #120
Thomaszee

Windows 7 Home premium 64bit
 
 

Hey I'm going to run WDO very very soon but in the meantime I got 2 new BSODS... attaching files.
My System SpecsSystem Spec
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 Random BSOD's: Memory_management, bad pool header etc.




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