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Windows 7: Random BSOD x124 caused by hal.dll

01 Sep 2012   #1
Jakeulas

Windows 7 x64 Home Premium
 
 
Random BSOD x124 caused by hal.dll

Greeting Win7 Forum,
I know many of you have already heard this one. I've read the enormous amount of people that have gotten this ever frustrating general hardware BSOD. Of course, each case is slightly different and personal to the poster as is mine.

So without further ado,

I have gotten the BSOD while watching a video online, surfing the web, playing a game, and even putting my pc to sleep. I've updated the BIOS, Ran memtest86+ (6passes, no errors) ran furmark to test the GPU, ran chkdsk and another hard drive diagnostic, all passed, and then some days I'll be on for 10 hrs, running 7 youtube windows simultaneously, downloading a file, and running a game and won't get anything.

I've already ordered an SSD to reinstall windows onto. Should be here Tuesday because of the holiday, also got new memory just to add to my existing 8gb set, but wanted to be sure it wasn't them.

I can't think of anything else to add at the moment. Here's my dump file. Please let me know if you have any suggestions.

Thanks!


My System SpecsSystem Spec
01 Sep 2012   #2
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Hi Jake, All your BSOD point to a hardware problem: 0x124_AuthenticAMD

Are you overclocking? Might want to have a look in the BIOS and check everything is set up right. Make sure your CPU is running at Stock speed and check your RAM Timings and Volts etc. While your in there check your temps!!

Another thing you could do is download Speccy and have a look at your temps etc while your in windows.

Report back if you find anything amiss

Thanks
My System SpecsSystem Spec
01 Sep 2012   #3
Jakeulas

Windows 7 x64 Home Premium
 
 

I do not overclock. I checked the BIOS when I updated, everything looked normal. I have Speccy and monitor my temps very closely. All below normal, max gpu 62c and core at 47c on most video or gaming sessions. I also use speedfan to monitor temps and fan speeds.

Thanks for the suggestion.
My System SpecsSystem Spec
03 Sep 2012   #4
Jakeulas

Windows 7 x64 Home Premium
 
 

So I decided to not wait til I got the SSD to reinstall windows. I copied my stuff to an external, then did a clean install (deleted my previous partition) and reinstalled windows. Everything booted up fine, then I added my drivers for chipset, LAN, graphics, and audio. Then ran windows update and installed all updates. Also, I decided to move my pc and disconnect it from my tv. I was only using the monitor. Everything ran perfect. I surfed, download files, and games for 4+ hrs, no problem. Next morning I jump on, hook the tv back up and start gaming. I decided to open Speccy and put it on the tv to monitor my temps. After 20 min, bsod!

I reboot, everything is the same. Bluescreen viewer says it's Hal.dll, x124 hardware failure. So decided to disable the tv in AMD's Eagle vision program. And I realize the case is blowing hot air. It's only got 1 intake and 1 exhaust fan. I pull the side off and point a small fan at it. Reboot and go back to what I was doing before. Open a few web pages and start gaming again. Runs all day, no BSOD.

So is it the tv, possibly EDID causing errors? Could it be the PSU? Is it a lack of cooling? Temps stayed under 65c on gpu and 45c on core. I've ordered a water Cooling heatsink for the CPU.

I'll leave the tv disconnected for a week and see what happens. Sad cause I love playing movies while I work.

If anyone else can offer suggestions, I'd love to hear them.
My System SpecsSystem Spec
07 Sep 2012   #5
Jakeulas

Windows 7 x64 Home Premium
 
 

So, I got my SSD. Haven't yet installed it because I wanted to test my tv/ monitor theory. Well, as of 2 days with NO bsod, I thought I was safe. However, I just noticed after putting my pc into sleep mode, it woke up to a "Windows wasn't shutdown properly" message and a BSOD. So, the tv/ monitor isnt the problem.

However, I've now read that windows 7 has a hotfix if you are operating with a stand alone large hdd (1tb or larger). I attemped to download the hotfix from microsoft, but it didn't seem to take. I need to call mircosoft to walk me through the hotfix they sent. Error "not compatible with your system".

I really hope my hdd is ok and this is the only reason I keep getting this stupid bsod.

Anyone want to chime in on this topic? I feel like I'm all alone
My System SpecsSystem Spec
08 Sep 2012   #6
Jakeulas

Windows 7 x64 Home Premium
 
 

Nope, tv theory was a no go. Got a BSOD today while gaming. <sigh>
My System SpecsSystem Spec
09 Sep 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by Jakeulas View Post
Nope, tv theory was a no go. Got a BSOD today while gaming. <sigh>
Upload the dump, following the Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
09 Sep 2012   #8
Jakeulas

Windows 7 x64 Home Premium
 
 

Here's the dump. Thank you for taking the time to look at my post. This is driving me crazy.
My System SpecsSystem Spec
09 Sep 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

Mate, all your dumps show hardware error.
Code:
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8008611028, b6004000, 64000135}

Probably caused by : hardware

Followup: MachineOwner
---------
In this situation, you are follow the Generic "Stop 0x124" Troubleshooting Strategy .
For the information, follow the link : Stop 0x124 - what it means and what to try.

Follow all the steps from #1 to #9. One of them must work for you, but it is very difficult to say which one is the most appropriate one for you.

Still, a further look says this one:
Quote:
Event[1117]:
Log Name: System
Source: Service Control Manager
Date: 2012-09-01T16:38:19.745
Event ID: 7034
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: MasterJake-PC
Description:
The AMD FUEL Service service terminated unexpectedly. It has done this 1 time(s).
And:
Code:
BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  Gw2.exe

CURRENT_IRQL:  f
So, You first pay attention on the CPU. Do a stress test.
Hardware - Stress Test With Prime95

One more thing, if you dont use Internet Explorer, you disable it in features. But if you use it, please upgrade to IE9.

Inform us with the results.
My System SpecsSystem Spec
09 Sep 2012   #10
Jakeulas

Windows 7 x64 Home Premium
 
 

Thanks ARC, I've read through these but I'm going to slow down and take them one at a time and carefully check and recheck each bullet point. I've got a couple day off, so I'll install my SSD and I'm going to add a water cooler to the CPU. Thanks again for your help. I'll post back when I've completed the list.
My System SpecsSystem Spec
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 Random BSOD x124 caused by hal.dll




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