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Windows 7: BSOD Gateway Laptop won't Reboot

01 Sep 2012   #1

Windows 7 Home Premium 64 bit
 
 
BSOD Gateway Laptop won't Reboot

Gateway NV53 Laptop
MS Windows 7 Home Premium 64-Bit SP1
AMD Athlon II Dual-Core M300, 4.0 GB RAM 500 GB HDD

The night prior to the morning the computer crashed the speed was very slow. The
only major change attempted on this laptop was upgrades of Quickbooks from the
Intuit website.

The next morning I started using the computer and a Windows message screen
opened several times stating something about Desktop Manager (going on 2 days
recall) and another screen about sending a message to MS.
I immediately try to run MS Security Essentials with updated virus and spyware
definition. Real-time protection had been set to “Off” and not by me. Scan was
run with no threats. Would not allow to turn Real-time protection back on.
I run an application called Ccleaner v3.22 1800 (64-bit). I ran a Analyze of the
computer and cleaned with the Dump Cleaner option

Ran Malwarebytes scan which had updated definitions and no threats were found
with the exception of the Kodak AiO unsigned file – that has existed for months

The laptop crashed shortly afterward. The blue screen appeared and I did not
record the error message.

Boots through bios to the Windows Home Premium screen.

Gives two users as option; my name and other user (never had done that before).

Once started it will go no further than the the bios and blinking cursor then a
never ending loop of this same symptom.

If let sit at that screen for a couple of minutes the screen goes to Blue with
an error screen “MEMORY MANAGEMENT” as the single line after the header info

After a couple of minutes at that screen the computer reboots and goes to the
black screen with boot options. I chose ‘Safe Mode with Networking’ and the
computer booted with Windows Help and Support screen.
Also a Windows message screen “Windows has recovered from an unexpected shut
down.

Since I was not given a copy of Windows 7 with the computer or a recovery disc I
downloaded and created a Windows 7 Home Bremium bootable iso using a clean
computer and successfully created both a bootable DVD-R and flash drive.

I can get into F2 setting and change boot sequence. I’ve tried both and the
message states files loading. This will go to a black screen with ‘repair’ or
start Windows normally.From Safe Mode restore from several earlier restore
points (as many as 28 days prior to the crash date of 08/31) did not correct
problem.

My System SpecsSystem Spec
.

01 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Your BSODs seem to be caused by a driver. Please take this test for 36 hours and report the results after the test is completed.
Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
Try in Safe Mode if necessary
My System SpecsSystem Spec
01 Sep 2012   #3

Windows 7 Home Premium 64 bit
 
 

I will have to try in Safe Mode as the laptop will not boot unless in Safe Mode and will not boot from the Bootable DVD-R or Flash that I previously described. Here are a couple more error messages:

I booted with flash drive; the usual message came up loading files… and went into a loop of restrting and repeating this message. I pulled the stick and let the computer boot after about 3 iterations. It went to a blue screen OBJECT1_ INITIALIZATION_FAILED.


Tried again with flash bootable iso and after one attempt of starting Windows a new blue screen with the following error. MEMORY_MANAGEMENT

The next attempt resulted in the following blue screen error: The driver is mismanaging system PTEs.
My System SpecsSystem Spec
.


01 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Do you have an installation CD, not the one that came with the computer if the computer came with Seven?
My System SpecsSystem Spec
02 Sep 2012   #5

Windows 7 Home Premium 64 bit
 
 

No; I do not.
My System SpecsSystem Spec
02 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Have you tried to boot with
Advanced Boot Options
My System SpecsSystem Spec
02 Sep 2012   #7

Windows 7 Home Premium 64 bit
 
 

Yes I have. The reboot never gets beyond the aforementioned behavior of crashes and maddening loops of bios, cursor, bios, cursor, etc. I am backing up my program and data files and I will run your suggested 'verifier' routine.
My System SpecsSystem Spec
02 Sep 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Many times these problems are caused by drivers.
My System SpecsSystem Spec
02 Sep 2012   #9

Windows 7 Home Premium 64 bit
 
 

I just attempted to create a System Repair Disc. All seemed to be going well until the end when I received the following error: System Repair Disc could not be created. The write failed because the drive returned error information that could not be recovered from. (0xC0AA0301).

I followed your verifier instructions and reboot the computer. Of course it went into a loop of the same bios, cursor, etc. I waited 15 minutes + for the bios to clear and rebooted in Safe Mode with Networking. Does this mean that the verifier is running in the background?

Should I simply leave the computer sit now for 36 hours?
My System SpecsSystem Spec
02 Sep 2012   #10

Windows 7 Home Premium 64 bit
 
 

I was just given the opportunity to use system restore. It appeared to work normally then asked if I wanted to restore to an earlier point. I chose yes and it BSOD with the following 'new to me' message: A process or thread crucial to your system operation has unexpectedly exited or been terminated.
My System SpecsSystem Spec
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 BSOD Gateway Laptop won't Reboot




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