Gateway NV53 Laptop
MS Windows 7 Home Premium 64-Bit SP1
AMD Athlon II Dual-Core M300, 4.0 GB RAM 500 GB HDD
The night prior to the morning the computer crashed the speed was very slow. The
only major change attempted on this laptop was upgrades of Quickbooks from the
The next morning I started using the computer and a Windows message screen
opened several times stating something about Desktop Manager (going on 2 days
recall) and another screen about sending a message to MS.
I immediately try to run MS Security Essentials with updated virus and spyware
definition. Real-time protection had been set to “Off” and not by me. Scan was
run with no threats. Would not allow to turn Real-time protection back on.
I run an application called Ccleaner v3.22 1800 (64-bit). I ran a Analyze of the
computer and cleaned with the Dump Cleaner option
Ran Malwarebytes scan which had updated definitions and no threats were found
with the exception of the Kodak AiO unsigned file – that has existed for months
The laptop crashed shortly afterward. The blue screen appeared and I did not
record the error message.
Boots through bios to the Windows Home Premium screen.
Gives two users as option; my name and other user (never had done that before).
Once started it will go no further than the the bios and blinking cursor then a
never ending loop of this same symptom.
If let sit at that screen for a couple of minutes the screen goes to Blue with
an error screen “MEMORY MANAGEMENT” as the single line after the header info
After a couple of minutes at that screen the computer reboots and goes to the
black screen with boot options. I chose ‘Safe Mode with Networking’ and the
computer booted with Windows Help and Support screen.
Also a Windows message screen “Windows has recovered from an unexpected shut
Since I was not given a copy of Windows 7 with the computer or a recovery disc I
downloaded and created a Windows 7 Home Bremium bootable iso using a clean
computer and successfully created both a bootable DVD-R and flash drive.
I can get into F2 setting and change boot sequence. I’ve tried both and the
message states files loading. This will go to a black screen with ‘repair’ or
start Windows normally.From Safe Mode restore from several earlier restore
points (as many as 28 days prior to the crash date of 08/31) did not correct