Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Normal Mode Crashes to BSOD and Safe Mode doesn't load

01 Sep 2012   #1

Win 7 Premium 64bit
 
 
Windows Normal Mode Crashes to BSOD and Safe Mode doesn't load

I need some help please as I do not know where to start.

I installed a Windows Update a few days ago and then got a BSOD the next time I turned my PC on. So I did a system recovery and this seemed to work.

Now, it's happened again without me doing a Windows Update and I cannot get into safe mode.

I am really sorry but I cannot even follow the BSOD instructions to run a diagnostic tool because I literally cannot get into anything to run the diagnostics.

Can anyone offer me advice?

My System SpecsSystem Spec
.

01 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

We can offer the best assistance if you would upload the following information
http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
01 Sep 2012   #3

Win 7 Premium 64bit
 
 

Thanks for quick response.

I tried following these instructions however how I am struggling working out how to run the diagnostic tool without being able to get into anything.

Additional:
I have found a thread I am trying best to follow that starts with running Windows Defender Offline. I have downloaded the file to a USB Stick but am still stuck because there is no way to download the updates.

The instructions say my USB Stick needs to have an internet connection. Am I being daft? How does a USB Stick have an Internet connection? i.e. how do I run Defender Offline or rather how do I update it without an Internet Connection?
My System SpecsSystem Spec
.


01 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Do you have a Seven install DVD. Not the one that comes with a new computer?
My System SpecsSystem Spec
01 Sep 2012   #5

Win 7 Premium 64bit
 
 

Nope sorry. I thought I had made a recovery disc but I must have foolishly not done so.

I received no OEM disc when I bought the PC.
My System SpecsSystem Spec
01 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You may have to borrow a computer, to burn the CD
System Recovery Options
My System SpecsSystem Spec
01 Sep 2012   #7

Win 7 Premium 64bit
 
 

I have my work laptop with Win 7 but think it is 32 bit. Would I need to find someone with a 64 bit version to do this?
My System SpecsSystem Spec
01 Sep 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Use option 2
My System SpecsSystem Spec
01 Sep 2012   #9

Win 7 Premium 64bit
 
 

OK, so to be clear (and apologies for being slow), my PC is 64 bit so I need another 64 bit machine to create a system receovery disc. I cannot use a 32 bit version?
My System SpecsSystem Spec
01 Sep 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You need the same bit, so yes.
My System SpecsSystem Spec
Reply

 Windows Normal Mode Crashes to BSOD and Safe Mode doesn't load




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:56 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33