Windows Normal Mode Crashes to BSOD and Safe Mode doesn't load

Page 1 of 6 123 ... LastLast

  1. Posts : 24
    Win 7 Premium 64bit
       #1

    Windows Normal Mode Crashes to BSOD and Safe Mode doesn't load


    I need some help please as I do not know where to start.

    I installed a Windows Update a few days ago and then got a BSOD the next time I turned my PC on. So I did a system recovery and this seemed to work.

    Now, it's happened again without me doing a Windows Update and I cannot get into safe mode.

    I am really sorry but I cannot even follow the BSOD instructions to run a diagnostic tool because I literally cannot get into anything to run the diagnostics.

    Can anyone offer me advice?
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    We can offer the best assistance if you would upload the following information
    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 24
    Win 7 Premium 64bit
    Thread Starter
       #3

    Thanks for quick response.

    I tried following these instructions however how I am struggling working out how to run the diagnostic tool without being able to get into anything.

    Additional:
    I have found a thread I am trying best to follow that starts with running Windows Defender Offline. I have downloaded the file to a USB Stick but am still stuck because there is no way to download the updates.

    The instructions say my USB Stick needs to have an internet connection. Am I being daft? How does a USB Stick have an Internet connection? i.e. how do I run Defender Offline or rather how do I update it without an Internet Connection?
    Last edited by BenB; 01 Sep 2012 at 13:19. Reason: More Info
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    Do you have a Seven install DVD. Not the one that comes with a new computer?
      My Computer


  5. Posts : 24
    Win 7 Premium 64bit
    Thread Starter
       #5

    Nope sorry. I thought I had made a recovery disc but I must have foolishly not done so.

    I received no OEM disc when I bought the PC.
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    You may have to borrow a computer, to burn the CD
    System Recovery Options
      My Computer


  7. Posts : 24
    Win 7 Premium 64bit
    Thread Starter
       #7

    I have my work laptop with Win 7 but think it is 32 bit. Would I need to find someone with a 64 bit version to do this?
      My Computer


  8. Posts : 17,796
    Windows 10, Home Clean Install
       #8

    Use option 2
      My Computer


  9. Posts : 24
    Win 7 Premium 64bit
    Thread Starter
       #9

    OK, so to be clear (and apologies for being slow), my PC is 64 bit so I need another 64 bit machine to create a system receovery disc. I cannot use a 32 bit version?
      My Computer


  10. Posts : 17,796
    Windows 10, Home Clean Install
       #10

    You need the same bit, so yes.
      My Computer


 
Page 1 of 6 123 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:28.
Find Us