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Windows 7: BSOD during hibernate, restart or shutdown


01 Sep 2012   #1

Windows 7 Home Premium 64 bit
 
 
BSOD during hibernate, restart or shutdown

Please help.

I am getting a BSOD during hibernate, restart etc. The problem is fixed by restoring the laptop to factory state but after a month or so the problem starts again.

I have run the diagnostic tool and uploaded the zipped file.

Please let me know if you need any more info.

Many thanks in anticipation of your help.

My System SpecsSystem Spec
.

01 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
Your problem seems to be your HP driver. Go to the website and update. If that does not work roll back to prior driver
Start with a system restore point.
Productname:Hewlett-Packard Corporation Mobile Data Protection System Description:HP Disk Filter Company:Hewlett-Packard Corporation File size:Various
My System SpecsSystem Spec
07 Sep 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Redfox
Thanks for your rep. Based upon your comments you may want proof when you bring the computer in, here it is:

Code:
 Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\Richard\AppData\Local\Temp\Temp1_REDFOX_SF_02-09-2012.zip\SF_02-09-2012\083112-26223-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02c07000 PsLoadedModuleList = 0xfffff800`02e43e70
Debug session time: Fri Aug 31 16:54:41.671 2012 (GMT-4)
System Uptime: 0 days 0:30:29.325
Loading Kernel Symbols
...............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000009F, {4, 258, fffffa800417d680, fffff80004212510}
Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : hpdskflt.sys ( hpdskflt+2b9b )
Followup: MachineOwner
---------
My System SpecsSystem Spec
.


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 BSOD during hibernate, restart or shutdown




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