Solved BSOD Physical Memory dump while watching videos

tony56

New member
Local time
2:41 PM
Messages
5
I recently purchased a Toshiba Satellite L850D Laptop for university and it's been fine for the most part. However, whenever I try to watch videos (usually on youtube), my laptop freezes, the screen goes black and a blue screen appears with a physical memory dump message at the bottom of it. This usually happens after watching 9 or 10 videos.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD A8-4500M APU with Radeon(tm) HD Graphics8.00 GBAMD Radeon HD 7640G
Computer Manufacturer/Model Number
Toshiba L850D-00V
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD A8-4500M APU with Radeon(tm) HD Graphics
Motherboard
AMD Pumori
Memory
8.00 GB
Graphics Card(s)
AMD Radeon HD 7640G
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) Hitachi HTS547575A9E384 ATA Device (2) Lexar USB Flash Drive USB Device
Welcome to the forum.

BSOD Analyze

Dumps are blaming the Video drivers.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800c8bd0e0, fffff8800464badc, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : [COLOR="red"]atikmpag.sys ( atikmpag+7adc )[/COLOR]

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800c8bd0e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800464badc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7adc
fffff880`0464badc 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`023d5928 fffff880`04523000 : 00000000`00000116 fffffa80`0c8bd0e0 fffff880`0464badc 00000000`00000000 : nt!KeBugCheckEx
fffff880`023d5930 fffff880`04522d0a : fffff880`0464badc fffffa80`0c8bd0e0 fffffa80`0c944510 fffffa80`09d22010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`023d5970 fffff880`045c9f07 : fffffa80`0c8bd0e0 00000000`00000000 fffffa80`0c944510 fffffa80`09d22010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`023d59a0 fffff880`045f3b65 : fffff8a0`ffffffff 00000000`003e0ed5 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`023d5a80 fffff880`045c52d5 : fffffa80`09d22010 fffffa80`00000005 00000000`003e0ed5 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`023d5ab0 fffff880`045f1e6a : 00000000`00000000 fffffa80`09dd41d0 00000000`00000080 fffffa80`09d22010 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
fffff880`023d5bc0 fffff800`03177e6a : 00000000`fffffc32 fffffa80`09d8b060 fffffa80`06670b30 fffffa80`09d8b060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`023d5c00 fffff800`02ed1ec6 : fffff880`03165180 fffffa80`09d8b060 fffff880`0316ffc0 73794a52`576d474c : nt!PspSystemThreadStartup+0x5a
fffff880`023d5c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7adc
fffff880`0464badc 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7adc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f397448

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_[COLOR="Red"]atikmpag.sys[/COLOR]

Followup: MachineOwner

Update to the latest drivers.
BSOD Index

Source | atikmpag.sys |ATI Video driver (remove the Catalyst Control Center
and only install the Display Driver) |AMD Support & Drivers

Stress Test a Video Card with Furmark.
:ar: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

To check heat generated by your graphics card download and install Speccy.
:ar: Speccy - System Information - Free Download

Keep us posted.
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Just finished updating my drivers, uninstalled the Catalyst control cente and downloaded just the display driver. Should I run speccy and that video card stress test program before I try testing whether or not my laptop still blue screens from youtube?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD A8-4500M APU with Radeon(tm) HD Graphics8.00 GBAMD Radeon HD 7640G
Computer Manufacturer/Model Number
Toshiba L850D-00V
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD A8-4500M APU with Radeon(tm) HD Graphics
Motherboard
AMD Pumori
Memory
8.00 GB
Graphics Card(s)
AMD Radeon HD 7640G
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) Hitachi HTS547575A9E384 ATA Device (2) Lexar USB Flash Drive USB Device
Just finished updating my drivers, uninstalled the Catalyst control cente and downloaded just the display driver. Should I run speccy and that video card stress test program before I try testing whether or not my laptop still blue screens from youtube?

Yes run speccy to see the temperature of your card.
See if you still get more blue screens. Later run the stress test.
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
I let my youtube playlist play about 20 videos and still no blue screen. Both the CPU and motherboard temperatures hovered at around 45 degree C and the HD was at 31 C for the majority of the videos. Just ran the stress test for 15 minutes, and the video card never went over 61 degrees C.
 
Last edited:

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD A8-4500M APU with Radeon(tm) HD Graphics8.00 GBAMD Radeon HD 7640G
Computer Manufacturer/Model Number
Toshiba L850D-00V
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD A8-4500M APU with Radeon(tm) HD Graphics
Motherboard
AMD Pumori
Memory
8.00 GB
Graphics Card(s)
AMD Radeon HD 7640G
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) Hitachi HTS547575A9E384 ATA Device (2) Lexar USB Flash Drive USB Device
Sounds good.
Let us know how the stress test goes.
Upload dumps if you get any.
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Does it matter if the frame rate was extremely low during the stress test? (average of 4 FPS)
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD A8-4500M APU with Radeon(tm) HD Graphics8.00 GBAMD Radeon HD 7640G
Computer Manufacturer/Model Number
Toshiba L850D-00V
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD A8-4500M APU with Radeon(tm) HD Graphics
Motherboard
AMD Pumori
Memory
8.00 GB
Graphics Card(s)
AMD Radeon HD 7640G
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) Hitachi HTS547575A9E384 ATA Device (2) Lexar USB Flash Drive USB Device
Does it matter if the frame rate was extremely low during the stress test? (average of 4 FPS)

That's normal for your GFX-Card.
 

My Computer My Computer

At a glance

MS Windows 7 Professional 64-bit SP1AMD FX(tm)-6100 Six-Core Processor Socket AM3...8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-...NVIDIA GeForce GTX 560 Ti
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Build
OS
MS Windows 7 Professional 64-bit SP1
CPU
AMD FX(tm)-6100 Six-Core Processor Socket AM3+ (942)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX (AM3r2)
Memory
8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-36) 1.5Volts
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
Onboard Realtek HD
Monitor(s) Displays
shimian (1920x1080@60Hz)
Screen Resolution
1920*1080
Hard Drives
OCZ-AGIL ITY3 SATA Disk Device 120GB
PSU
Corsair TX 750
Case
Corsair
Cooling
WaterCooled
Keyboard
Microsoft Wired
Mouse
Logitech USB Optical TiltWheel Mouse
Internet Speed
Realtek PCIe GBE Family Controller 20MB*1MB
Antivirus
Avast
Browser
Firefox
Other Info
150GB Internal Hard Drive for Backing Up Important Files -
Hauppauge Nova-DT Dual DVB-T Tuner Device (+IR) -
USB PC Camera with Mic (SN9C105)
No blue screen so far, but I think I should wait another day or so before saying it's solved just in case.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD A8-4500M APU with Radeon(tm) HD Graphics8.00 GBAMD Radeon HD 7640G
Computer Manufacturer/Model Number
Toshiba L850D-00V
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD A8-4500M APU with Radeon(tm) HD Graphics
Motherboard
AMD Pumori
Memory
8.00 GB
Graphics Card(s)
AMD Radeon HD 7640G
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) Hitachi HTS547575A9E384 ATA Device (2) Lexar USB Flash Drive USB Device
Sure, wait as long as you like.

If you're bluescreening again, come back and post them.
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Just a follow up.

Did you get any blue screen after your last post?
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
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