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Windows 7: BSOD Physical Memory dump while watching videos

02 Sep 2012   #1
tony56

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD Physical Memory dump while watching videos

I recently purchased a Toshiba Satellite L850D Laptop for university and it's been fine for the most part. However, whenever I try to watch videos (usually on youtube), my laptop freezes, the screen goes black and a blue screen appears with a physical memory dump message at the bottom of it. This usually happens after watching 9 or 10 videos.


My System SpecsSystem Spec
02 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to the forum.

BSOD Analyze

Dumps are blaming the Video drivers.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800c8bd0e0, fffff8800464badc, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmpag.sys ( atikmpag+7adc )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800c8bd0e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800464badc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7adc
fffff880`0464badc 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`023d5928 fffff880`04523000 : 00000000`00000116 fffffa80`0c8bd0e0 fffff880`0464badc 00000000`00000000 : nt!KeBugCheckEx
fffff880`023d5930 fffff880`04522d0a : fffff880`0464badc fffffa80`0c8bd0e0 fffffa80`0c944510 fffffa80`09d22010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`023d5970 fffff880`045c9f07 : fffffa80`0c8bd0e0 00000000`00000000 fffffa80`0c944510 fffffa80`09d22010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`023d59a0 fffff880`045f3b65 : fffff8a0`ffffffff 00000000`003e0ed5 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`023d5a80 fffff880`045c52d5 : fffffa80`09d22010 fffffa80`00000005 00000000`003e0ed5 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`023d5ab0 fffff880`045f1e6a : 00000000`00000000 fffffa80`09dd41d0 00000000`00000080 fffffa80`09d22010 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
fffff880`023d5bc0 fffff800`03177e6a : 00000000`fffffc32 fffffa80`09d8b060 fffffa80`06670b30 fffffa80`09d8b060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`023d5c00 fffff800`02ed1ec6 : fffff880`03165180 fffffa80`09d8b060 fffff880`0316ffc0 73794a52`576d474c : nt!PspSystemThreadStartup+0x5a
fffff880`023d5c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7adc
fffff880`0464badc 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7adc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f397448

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
Update to the latest drivers.
BSOD Index

Source | atikmpag.sys |ATI Video driver (remove the Catalyst Control Center
and only install the Display Driver) |AMD Support & Drivers

Stress Test a Video Card with Furmark.
Video Card - Stress Test with Furmark

To check heat generated by your graphics card download and install Speccy.
Speccy - System Information - Free Download

Keep us posted.
My System SpecsSystem Spec
02 Sep 2012   #3
tony56

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Just finished updating my drivers, uninstalled the Catalyst control cente and downloaded just the display driver. Should I run speccy and that video card stress test program before I try testing whether or not my laptop still blue screens from youtube?
My System SpecsSystem Spec
02 Sep 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by tony56 View Post
Just finished updating my drivers, uninstalled the Catalyst control cente and downloaded just the display driver. Should I run speccy and that video card stress test program before I try testing whether or not my laptop still blue screens from youtube?
Yes run speccy to see the temperature of your card.
See if you still get more blue screens. Later run the stress test.
My System SpecsSystem Spec
03 Sep 2012   #5
tony56

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I let my youtube playlist play about 20 videos and still no blue screen. Both the CPU and motherboard temperatures hovered at around 45 degree C and the HD was at 31 C for the majority of the videos. Just ran the stress test for 15 minutes, and the video card never went over 61 degrees C.
My System SpecsSystem Spec
03 Sep 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Sounds good.
Let us know how the stress test goes.
Upload dumps if you get any.
My System SpecsSystem Spec
03 Sep 2012   #7
tony56

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Does it matter if the frame rate was extremely low during the stress test? (average of 4 FPS)
My System SpecsSystem Spec
03 Sep 2012   #8
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Quote   Quote: Originally Posted by tony56 View Post
Does it matter if the frame rate was extremely low during the stress test? (average of 4 FPS)
That's normal for your GFX-Card.
My System SpecsSystem Spec
03 Sep 2012   #9
tony56

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No blue screen so far, but I think I should wait another day or so before saying it's solved just in case.
My System SpecsSystem Spec
03 Sep 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Sure, wait as long as you like.

If you're bluescreening again, come back and post them.
My System SpecsSystem Spec
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