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Windows 7: My computer freezes when i play media files

05 Sep 2012   #21
apainine

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

i have done all the steps above. unfortunately, the problem is still occuring.


My System SpecsSystem Spec
.
05 Sep 2012   #22
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Post a fresh set of those 3 txt files please.
My System SpecsSystem Spec
05 Sep 2012   #23
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Since the problem is still there and you have used torrent software and have had illegal programs on your computer, then please carry out the following:

HOW TO USE MICROSOFT'S OFFLINE MALWARE REMOVER
Windows Defender Offline
performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
is a free standalone, bootable malware and virus remover from Microsoft.

Download Windows Defender Offline (about 785 kB)
You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
Requires an Internet Connection.
Insert 512 mB or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
.
The install program will:
format the usb stick using the NTFS format.
download less than 230 mB.
name the USB stick WDO_Media32 or WDO_Media64
use less than 300 mB.

How to UPDATE the Windows Defender Offline USB stick:
reinsert the usb stick
run the installation program, mssstool64.exe or mssstool32.exe, again.
the update will download less than 65 mB.

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.
My System SpecsSystem Spec
.

05 Sep 2012   #24
apainine

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

here is the latest of the 3 text files.
My System SpecsSystem Spec
06 Sep 2012   #25
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

dropbox does not need to start at startup time.
While we are trying to get your system functioning correctly, then uncheck dropbox.

Let me know when you have finished running WDO.
My System SpecsSystem Spec
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 My computer freezes when i play media files




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