My computer freezes when i play media files

My computer keeps freezing. Here is a video i recorded to show how it happens. i dunno how to explain what is actually happening. it happens often but depending on its mood. sometime its frequent sometimes its not.
p/s: the problem can be seen at 0:40
[YOU************//www.youtube.com/watch?v=Qp19gAuWWNU[/YOUTUBE]
computer crash - YouTube
The problem occurs when playing any type of media file whether its while playing video, music, or watching youtube or any other streaming.

Please help. TQ.

Welcome to the forum.

Do you have any codec pack installed?

yes. i use k-lite codec pack.

Do you have any other codec pack installed besides that?

Uninstall and replace with Shark007's FREE Codec solutions - Windows 7 codecs :ar: Download Windows 7 Codecs 3.7.6 - FileHippo.com
When you're done installing just click on Shark007 suggested settings like on the image on that page.

Let us know if you're getting more freezes.

it didnt fix the problem. i had find and uninstalled all other codec and installed the shark codec but the problem is still there.

Please fill in your specs:
:ar: http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

System Manufacturer/Model Number
N/A
OS
Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
Motherboard
Intel Corp. Base Board Product Name
Memory
4.00 GB
Graphics Card(s)
NVIDIA GeForce GT 525M
Sound Card
(1) NVIDIA High Definition Audio (2) NVIDIA High Definitio
Monitor(s) Displays
N/A
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
TOSHIBA MK6465GSXN
PSU
N/A
Case
N/A
Cooling
N/A
Keyboard
N/A
Mouse
N/A
Internet Speed
N/A
Other Info
N/A

Thanks.

Run SFC scannow and reboot if it says it found files for repair.
:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Post back.

apainine

Here is how you help us with your System Specs which then travel with all of your posts:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Ø Manufacturer and Model OR Custom build.
Ø ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

==========================================
==========================================
Your understanding and cooperation is appreciated.

I'll await the system specs before continuing.

i have run the sfc /scannow and there is mention of problem and have been repaired. rebooted the pc but the problem is still there.

@karlsnooks, i have installed speccy and editted the system specs as best as i can because there is too many technical terms i dont understand.

another freeze - YouTube



here is another video i recorded to show you the problem. it will occur every time i play a media file. its just a matter of when. in the video the problem can be seen at 00:30. i just had to record and wait for it.

apainine,
Exellent job on the specs.

Let's see what SFC is complaining about.

System File Checker – SFC

System File Checker checks system files and restores them if possible.

System File Checker places results in:
%windir%\logs\cbs

My preference is to empty the abovementioned folder BEFORE I run SFC.

How to empty the “results” folder
· Run CMD.EXE as administrator
[FONT=&quot]o [/FONT]WIN | type CMD.EXE | do NOT hit ENTER |
[FONT=&quot]o [/FONT]CTRL + Shift + ENTER key combo | YES button
· Type following commands, each followed with ENTER key
[FONT=&quot]o [/FONT]CD %windir%\logs\CBS
[FONT=&quot]o [/FONT]DEL *.*
[FONT=&quot]o [/FONT]EXIT

To run System File Checker:
WIN | type CMD.EXE | do NOT hit Enter| CTRL + SHIFT + ENTER key combo | YES button
WIN is the key with the Microsoft flag on top.

Enter SFC /SCANNOW
When System File Checker finishes---

If you do not see:
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

Then:
Ø Type EXIT to return
Ø RESTART your computer
Ø Run sfc /scannow again

If you do not see:
Windows Resource Protection did not find any integrity violations.

Then:
Ø Type EXIT to return
Ø RESTART your computer
Ø Run sfc /scannow again

If you do not see:
Windows Resource Protection did not find any integrity violations.

Then:
Ø Type EXIT to return
Ø RESTART your computer
Ø Run sfc /scannow again
Notice that you have run sfc and restarted your computer up to three times.

Ø If all did not go well, you can use
the findstr command to view the results.

VIEW THE RESULTS
Puts the System File Checker (SFC) results in a File on the Desktop

SHUTDOWN YOUR COMPUTER!

POWER ON YOUR COMPUTER

Boot into SAFE MODE

WIN | type CMD.EXE

Enter following command as a single line, hit Enter
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > %userprofile%\desktop\sfcdetails.txt
where /C: specifies the desired search string

This finds the primary results. More info can be gleaned, if necessary, by examining the entire cbs.log file.

Ø Power down your computer.
Ø Power up your computer.
Ø IMMEDIATELY—Start tapping the SPACEBAR
Ø When the Windows Boot Manager screen appears,
Press the F8 key
Ø The Advanced Boot Options screen will appear.
Ø Using the down arrow key, highlight Safe Mode
Ø Press the ENTER key.

In shorthand,
PowerUp | Spacebar until Windows Boot Manager
| F8 | Safe Mode | ENTER

Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

they were no problem on the first scan. but problem still there. i dont even know what to describe the problem as now.

please attach the sfcdetails.txt file to your next post.
thanks,
karl

here is the sfcdetail.txt attached

apainine,
Excellent. Clean bill of health there.

Let's pursue another approach.

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums

here is the 3 files that you required.

thanks,
Now this step alone may cure your problem.

Now humor me and follow this 100%.

WIN | type MSCONFIG | ENTER | STARTUP tab |
Uncheck ALL except for:


REBOOT!

You have just told Win 7 to not run unchecked programs at start up time.

You have not disabled the programs. They will be run when needed.

WIN = key with the Microsoft logo on top

CCLEANER | TOOLS icon | STARTUP tab | SCHEDULED TASKS tab |
Use DISABLE button to disable ALL except for:

Close CCleaner.


REBOOT!

You have not disabled any programs. You have disabled the scheduled running.
Later, after your system is running smoothly, you may reenable desired programs.

UNINSTALL


REBOOT

You have several hacked programs and/or illegal versions of software on your computer.

Until this problem is fixed:
1. I recommend uninstalling all illegal software..
2. µTorrent must go.

REMOVAL OF P2P PROGRAMS

There are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.

As long as you are using any form of P2P networking to download files, you can anticipate malware infestations.

References citing the risk of using P2P programs:
How cyber criminals infect victims via P2P with pirated software on Vimeo
Malware: Help prevent the Infection
Perils of P2P File Sharing
How to Prevent the Online Invasion of Spyware and Adware
The Hidden Security Risks of P2P Traffic


I strongly recommend that you uninstall:
µTorrent
BitTorrent
Vuze