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Windows 7: BSOD watching Youtube videos, animes, and playing HON.error 0x00000124

02 Sep 2012   #1

windows 7 home premium 64 bit
 
 
BSOD watching Youtube videos, animes, and playing HON.error 0x00000124

My HP pavillion dv7 notebook PC started having BSOD while watching videos on any site. then it started doing it while im playing a game. i dont know what to do! :/ and its been happening alot! Someone help!

My System SpecsSystem Spec
.

02 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to the forum.

Before I suggest anything else -
Please download and install all updates from windows update.

Post back when you're done.
My System SpecsSystem Spec
02 Sep 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

BSOD Analyze

Your dumps indicate hardware issues.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004cc4038, b654a000, 35000135}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004cc4038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b654a000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000035000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  ffmpeg.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`009f0a08 fffff800`031fe903 : 00000000`00000124 00000000`00000000 fffffa80`04cc4038 00000000`b654a000 : nt!KeBugCheckEx
fffff880`009f0a10 fffff800`02d95923 : 00000000`00000001 fffffa80`04cc2150 00000000`00000000 fffffa80`04cc21a0 : hal!HalBugCheckSystem+0x1e3
fffff880`009f0a50 fffff800`031fe5c8 : 00000000`00000728 fffffa80`04cc2150 fffff880`009f0db0 00000000`019a9400 : nt!WheaReportHwError+0x263
fffff880`009f0ab0 fffff800`031fdf1a : fffffa80`04cc2150 fffff880`009f0db0 fffffa80`04cc2150 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009f0c00 fffff800`031f1e8f : 00000000`0000014e 00000000`00000001 fffff880`009f0e30 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009f0c40 fffff800`02c7e8ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`009f0c70 fffff800`02c7e753 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009f0db0 00000000`00bb5448 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`00288ee0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xbb5448


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------
Go through this thread
Stop 0x124 - what it means and what to try

Also get the latest drivers for the following:
Source | RzSynapse.sys | Razer Synapse Engine/Razer Naga |Razer Support

Code:
STACK_COMMAND:  kb

FOLLOWUP_IP: 
RzSynapse+9b31
fffff880`05c09b31 0fb74220        movzx   eax,word ptr [rdx+20h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  RzSynapse+9b31

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RzSynapse

IMAGE_NAME:  RzSynapse.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e941b13

FAILURE_BUCKET_ID:  X64_0x50_RzSynapse+9b31

BUCKET_ID:  X64_0x50_RzSynapse+9b31

Followup: MachineOwner
---------

2: kd> lmvm RzSynapse
start             end                 module name
fffff880`05c00000 fffff880`05c2f000   RzSynapse T (no symbols)           
    Loaded symbol image file: RzSynapse.sys
    Image path: \SystemRoot\system32\DRIVERS\RzSynapse.sys
    Image name: RzSynapse.sys
    Timestamp:        Tue Oct 11 16:31:47 2011 (4E941B13)
    CheckSum:         0002C4DC
    ImageSize:        0002F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Keep us posted.
My System SpecsSystem Spec
.


02 Sep 2012   #4

windows 7 home premium 64 bit
 
 

Im going to do all the updates first then im gettin back at ya. but how do i update my drivers?
My System SpecsSystem Spec
02 Sep 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

You can get them from the manufacturers website.
My System SpecsSystem Spec
29 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi

Were you able to find out what was causing the BSoDs?
Did they stop?
My System SpecsSystem Spec
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 BSOD watching Youtube videos, animes, and playing HON.error 0x00000124





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