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Windows 7: System freezes, need to force restart using power button - BlueScreen


03 Sep 2012   #1

Windows 7 Home Premium (64-bit)
 
 
System freezes, need to force restart using power button - BlueScreen

I got a series problem with my Sony Vaio laptop. Its still under warranty. I approached 2 service centers but the problem still not resolved. When I browse for half n hour or if i watch any movie for half n hour, then system hangs and screen turns black with power being ON. Need to force restart using power button. After switching ON, i get the follwing message:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 16393.


I have uploaded the ZIP file (SF_Diagnostic_Tool).

Please help me with this issue.


My System SpecsSystem Spec
.

05 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

All your dumps are blaming nvlddmkm.sys

BSOD Analyze


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8004232010, fffff8800fa7333c, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7b333c )

Followup: MachineOwner
---------


2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006852010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fa3f33c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.


Their drivers are fairly old, so I'd suggest you to go and download the latest drivers from the manufacturers website.


Code:
2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f28c000 fffff880`0fefdf80   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Feb 18 23:53:00 2011 (4D5EB1FC)
    CheckSum:         00C8109E
    ImageSize:        00C71F80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Source nvlddmkm.sys nVidia Video drivers
Drivers - Download NVIDIA Drivers

Download and install Speccy to monitor your system specially the cards temperature. If it generates a lot of heat you have to arrange extra cooling.
Download Speccy 1.17.340 - FileHippo.com

If there is dust accumulated within the machine get it cleaned carefully.


warning   Warning
If you are unsure how to do this, contact your system manufacturer. WARNING: as it can void your warranty!!!



Then run furmark to stress test the card.

Video Card - Stress Test with Furmark

You may also go through this thread for ideas.
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Keep us update and post dumps if you get more
My System SpecsSystem Spec
09 Sep 2012   #3

Windows 7 Home Premium (64-bit)
 
 

Thanks for your response.

I downloaded the latest NVIDIA Driver from manufacturer website. (Graphics Driver (NVIDIA) Update version 8.17.12.6831)

I installed it and I restarted the system. I checked in the NVIDIA control panel, it is a per the updated version.

But stil I am facing the same issue.

I have attached the latset Dump file (Generated after updating the Driver).

Please help me with this issue.
My System SpecsSystem Spec
.


09 Sep 2012   #4
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Hi Venky, If this was my laptop with these problems I would return ASAP before the warranty runs out. With the mini dump blaming an nVIDIA drive, your graphics chip may be bad.

You could also try an older nVIDIA driver too as an experiment. In my sig is a link to Driver Sweeper, use it to first remove your current GPU drivers.
My System SpecsSystem Spec
09 Sep 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by Venky56 View Post
Thanks for your response.

I downloaded the latest NVIDIA Driver from manufacturer website. (Graphics Driver (NVIDIA) Update version 8.17.12.6831)

I installed it and I restarted the system. I checked in the NVIDIA control panel, it is a per the updated version.

But stil I am facing the same issue.

I have attached the latset Dump file (Generated after updating the Driver).

Please help me with this issue.
Vicky, Your driver is not updated properly, It is still using an older one, as per the dump you supplied.
Code:
2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f23e000 fffff880`0feb3c00   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Apr 24 18:13:01 2011 (4DB41AD5)
    CheckSum:         00C85E62
    ImageSize:        00C75C00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
To update it properly, Do as described.

Do two more things.
  • Download and install Speccy - System Information - Free Download, check the temperature generated by the graphics card, and the system overall. Let us know.
  • Clean the dust inside the computer carefully (If yours a laptop, dont do it)
Let us know one more thing, are you under warranty?

And, if after doing all those it still crashes, you need to go to the vendor, and ask for replacement.
My System SpecsSystem Spec
15 Sep 2012   #6

Windows 7 Home Premium (64-bit)
 
 

Thanks again for your response.

Ya, my Laptop is still under warranty. I approached them, but no use.

My graphics card came as default along with my laptop mother board (Sony Vaio). So I have no option to change the graphics card.


I need to know two things:
1. Can I disable my NVIDIA option from Device Manager?
2. If so, will I be able to enable it after disabling?

Please help me with this.

Thank you.
My System SpecsSystem Spec
15 Sep 2012   #7
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You should be able to disable and then enable the nVIDIA display driver.

What?!? They won't honor your warranty? Try to contact Sony directly and give them this dealer's name. They sound very dishonest.
My System SpecsSystem Spec
15 Sep 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

OK, first you tru to uninstall and reinstall teh driver as described in post #5, and also monitor the heat, and let us know.

Edit: Sorry, Gary, just seen your post
My System SpecsSystem Spec
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 System freezes, need to force restart using power button - BlueScreen




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