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Windows 7: BSOD at random times.


03 Sep 2012   #1

Windows 7 home premium x64
 
 
BSOD at random times.

Hello everyone,

So I have an HP Envy 14 (2011) and it has had a restarting problem since only a few months of ownership. I have never figured out how to fix it but just a few days ago I wiped the computer clean and restarted anew. And it is doing it more than ever now. Please can someone save my computer before I throw it out of the window

Here is what popped up last time it crashed (15 minutes ago):

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000005
BCP4: FFFFFA8009F987A0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I honestly do not know what any of the above means so your help is much appreciated!

Thanks Everyone!

My System SpecsSystem Spec
.

03 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard.

You are getting a STOP 0x000000FE: BUGCODE_USB_DRIVER error, probably caused by usbhub.sys. In all the three dumps.

► I would suggest you to turn on USB selective suspense.
USB Selective Suspend - Turn On or Off

► And, if there are any drives attached with USB, remove those. Any internal error of those may caust the thing.
My System SpecsSystem Spec
04 Sep 2012   #3

Windows 7 home premium x64
 
 

Awesome!! I have not crashed once since I did this. Thanks so much Arc!!
My System SpecsSystem Spec
.


04 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Nice to know! Best of luck!
My System SpecsSystem Spec
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 BSOD at random times.




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