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Windows 7: Random BSOD BCCode: 1000007e

03 Sep 2012   #1
MarGlaW

Windows 7 Home Premium 64Bit
 
 
Random BSOD BCCode: 1000007e

Hi, I just got a random BSOD while surfing the internet and i dont know the reason of it
Can you guys please help me ?
I already read through the instructions which you guys provided.
My system specs:

OS:
Windows 7 Home Premium 64Bit
CPU:
AMD Phenom II X4 965 Processor 3.41 GHz
Motherboard:
Asus M4A79T Deluxe
Memory:
4,0 Gigabytes Kingston 1.333 MHz
Graphics Card(s):
AMD Radeon HD 6870 MSI
HD:
500 HD Caviar
PSU:
1100 Watts CoolMaster
Keyboard:
Logitech G110
Mouse:
Logitech G500

Problem signature:
** Problem Event Name: BlueScreen
** OS Version: 6.1.7601.2.1.0.768.3
** Locale ID: 13322

Additional information about the problem:
** BCCode: 1000007e
** BCP1: FFFFFFFFC0000005
** BCP2: FFFFF880049CB4F7
** BCP3: FFFFF8800218F9B8
** BCP4: FFFFF8800218F210
** OS Version: 6_1_7601
** Service Pack: 1_0
** Product: 768_1

Files that help describe the problem:
** C: \ Windows \ Minidump \ 090312-19281-01.dmp
** C: \ Users \ WIN7 \ AppData \ Local \ Temp \ WER-40591-0.sysdata.xml

Read our privacy statement online:
** Consulte la declaración de privacidad de Windows 7. - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
** C: \ Windows \ system32 \ en-US \ erofflps.txt
P.S: Sorry for bad english


My System SpecsSystem Spec
.

04 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

Welcome aboard, MarGlaW.

The latest dump shows Bugcheck 3B, which is frequently caused by graphics driver.

The other dump shows Bugcheck 7E, probably caused by atikmdag.sys.

So we may infer that your ATI Graphics Driver is somehow behind those crashes; but you are having a latest version installed.

Before going for further steps, please let us know which internet browser do you use, or if it crashing on any particular browser or on all browsers. This information is very important.
My System SpecsSystem Spec
04 Sep 2012   #3
MarGlaW

Windows 7 Home Premium 64Bit
 
 

some hours ago i had a BSOD while playing battlefield 3 and the only browser i use is google chrome.

Problem signature:
** Problem Event Name: BlueScreen
** OS Version: 6.1.7601.2.1.0.768.3
** Locale ID: 13322

Additional information about the problem:
** BCCode: 3b
** BCP1: 00000000C0000005
** BCP2: FFFFF800031CB38F
** BCP3: FFFFF88009FB3500
** BCP4: 0000000000000000
** OS Version: 6_1_7601
** Service Pack: 1_0
** Product: 768_1

Files that help describe the problem:
** C: \ Windows \ Minidump \ 090412-19141-01.dmp
** C: \ Users \ WIN7 \ AppData \ Local \ Temp \ WER-39889-0.sysdata.xml

Read our privacy statement online:
** Consulte la declaración de privacidad de Windows 7. - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
** C: \ Windows \ system32 \ en-US \ erofflps.txt

Attachment 230059

Attachment 230060

Attachment 230062
My System SpecsSystem Spec
.


05 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

► First of all, do it: Enable or Disable Hardware Acceleration in Google Chrome - Jkwebtalks

► Unfortunately I dont know your system's language, but it is seen that you are having an error code 20 with windows update cliant. That means windows is failing to install KB968930 update.

I would suggest you to do Windows Update - Reset

► You are having some problems with volsnap, too. Run chkdsk /r following the option 2 of the tutorial Disk Check.

► Your latest dump is also showing bugcheck 3B, despite of having a newer version of driver.
I would suggest you to first download and install |MG| Driver Fusion (Driver Sweeper) 1.1.1 Download.

Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your ATI display driver.

Boot normally now, download your latest display driver again, and install the display driver only, not the catalyst control center.

Let us know how it all went.
My System SpecsSystem Spec
05 Sep 2012   #5
MarGlaW

Windows 7 Home Premium 64Bit
 
 

ok, I'll try those options
I'll keep you updated

thanks
My System SpecsSystem Spec
06 Sep 2012   #6
MarGlaW

Windows 7 Home Premium 64Bit
 
 

i tried all the options you gave me step by step, but i still have issues.
recently i got a BSOD while the computer was idle.
also the operating system language is spanish, if that helps
My System SpecsSystem Spec
07 Sep 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

Your OS language is unknown to me, lol

BTW, this time it is more specific, your problem is associated with your HDD. Do these:
  1. Reseat the sata and power.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
  4. If there is any antivirus, backup tool or defragment tool that monitors the HDD continuously, disable those for the time being.
Let us know the results.
My System SpecsSystem Spec
07 Sep 2012   #8
MarGlaW

Windows 7 Home Premium 64Bit
 
 

ok I'll try these options
let's see what happens

Thanks
My System SpecsSystem Spec
10 Sep 2012   #9
MarGlaW

Windows 7 Home Premium 64Bit
 
 

Ok, that nailed it, i havent had a crash since i used that option
Thanks a lot

P.S:sorry for bad english
My System SpecsSystem Spec
10 Sep 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

Nice to know .

I am glad that we could help!
My System SpecsSystem Spec
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