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Windows 7: BSOD while the laptop is idle, error 0x0000009F

03 Sep 2012   #1
TheWolfPoP

Windows 7 Ultimate x64 SP1
 
 
BSOD while the laptop is idle, error 0x0000009F

Hi!
I bought an Acer Aspire V3-571G-73618G75Maii laptop 2 weeks ago with this configuration:
- Processor: Intel Ivy Core i7 3610QM, 2.3 GHz (3.3 Turbo Mode);
- GPU: Nvidia GT 640M;
- RAM: 2xNanya NT4GC64B8HG0NS-CG 4 GB @1333 MHz;
- HDD: Hitachi HTS547575A9E384 750 GB;
- Windows 7 Ultimate x64 SP1.
From what i understood by analyzing the minidumps, the problem in caused by nvlddmkm.sys (although I'm not sure that i understood correctly). I already tried the GPU driver from the laptop's manufacturer, and 2 of the beta ones from the nvidia site (304.79 and 306.02). I also tried reinstalling the windows, other versions of drivers for wireless, audio and integrated video card (which by the way are the only other drivers installed, except the nvidia one), testing the RAM with Memtest, stressing the GT 640M with Furmark and all resulted normal. Nothing seems to be damaged phisically.
I have also noticed that one of the 8 CPU's threads (in my case the last one) is 100% used a few minutes before the crash, and that time i can't open any program, but i can still use the ones already opened. Another thing I have noticed is that the BSOD appears only when the laptop is idle or a short time after being idle when I restart using it (the time varies, sometimes it happens after 30 minutes, sometimes after 7-8 hours since i powered on the laptop).
Any ideas of what can i do next?


My System SpecsSystem Spec
03 Sep 2012   #2
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Uninstall Daemon Tools and the "SCSI Pass Through Direct" driver (sptd.sys). I can't guarantee it will help but it's a more or less educated guess.

Also follow the Blue Screen of Death (BSOD) Posting Instructions it might be easier to help you then.
My System SpecsSystem Spec
04 Sep 2012   #3
TheWolfPoP

Windows 7 Ultimate x64 SP1
 
 

Uninstalled Daemon Tools and deleted sptd.sys from C:\Windows\System32\drivers (I haven't found any program in my laptop called SCSI Pass Through Direct, so i hadn't really had what to uninstall). Now, I think that all I can do is to wait and see if BSOD appears again.
Also, followed your instruction and here it is the .zip file.
My System SpecsSystem Spec
04 Sep 2012   #4
z3r010

 

Both of the dumps are blaming nvlddmkm.sys - nVidia Video drivers

Driver Reference Table - nvlddmkm.sys

I would suggest uninstalling your current driver, rebooting and installing the latest one for your GT640M from nvidia's site.
My System SpecsSystem Spec
04 Sep 2012   #5
TheWolfPoP

Windows 7 Ultimate x64 SP1
 
 

As i wrote in the begining of this thread, i already tried this. On the nvidia website are only 3 beta drivers for my video card (there aren't any stable ones even for the best video card related to 600M series). With the last beta and even with the laptop's manufacturer driver the problem persists.
My System SpecsSystem Spec
04 Sep 2012   #6
TheWolfPoP

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by Tobias View Post
Uninstall Daemon Tools and the "SCSI Pass Through Direct" driver (sptd.sys). I can't guarantee it will help but it's a more or less educated guess.

Also follow the Blue Screen of Death (BSOD) Posting Instructions it might be easier to help you then.
It wasn't caused by Daemon Tools. Just got a new BSOD 5 minutes ago.

I have no idea what to do next (maybe you have). Do you think that a future stable driver would fix my problem?
My System SpecsSystem Spec
05 Sep 2012   #7
TheWolfPoP

Windows 7 Ultimate x64 SP1
 
 

Is there any way to make the laptop think that it is not idle? I understood that DRIVER_POWER_STATE_FAILURE (the title of the BSOD) is caused when the computer is idle or a short time after it stopped being idle.
If I set the "Wallpaper" to "none" does it happen what I want or should I do something else?
My System SpecsSystem Spec
06 Sep 2012   #8
TheWolfPoP

Windows 7 Ultimate x64 SP1
 
 

I did a clean uninstall of the Nvidia driver yesterday. Since that time, the laptop is running fine, with no BSODs. It's pretty clear now that the problem is the driver, but I am not sure. Is it still possible to be a hardware problem, not a software one (when I runned Furmark for an hour the video card was OK, no restarts, BSODs, artefacts or temperature problems)?
My System SpecsSystem Spec
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 BSOD while the laptop is idle, error 0x0000009F




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