BSOD on games loading screen


  1. Posts : 9
    7 ftw.
       #1

    BSOD on games loading screen


    Hello,

    I've been having a BSOD everytime I try to load some games on Steam (actually only CS:GO so far).

    I open and it crashes before logo/loading screen comes up, and its the only situation that the problem occurs.

    I got the whole PC just recently and it seems memory was bad manufactured..

    After BSOD I get this message:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1150

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8007C7E038
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\090312-9406-01.dmp
    C:\Windows\Temp\WER-10951-0.sysdata.xml


    Greatly appreciate any help
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    How recent?
    I've gone through all your dumps which are indicating hardware as the problem.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8007c7e038, 0, 0}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8007c7e038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`02fc46f0 fffff800`032c0979 : fffffa80`07c7e010 fffffa80`06a07040 fffff8a0`00000004 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`02fc4c10 fffff800`031a2a57 : fffffa80`07c7e010 fffff800`0321b5f8 fffffa80`06a07040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`02fc4c40 fffff800`0310b085 : fffff800`0327d380 fffffa80`0795e828 fffffa80`0795e820 fffffa80`06a07040 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`02fc4c80 fffff800`030841e1 : fffff880`00c30e00 fffff800`0310b060 fffffa80`06a07040 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`02fc4cb0 fffff800`033166e6 : 00000560`00000000 fffffa80`06a07040 00000000`00000080 fffffa80`0697b9e0 : nt!ExpWorkerThread+0x111
    fffff880`02fc4d40 fffff800`03055566 : fffff880`02d64180 fffffa80`06a07040 fffff880`02d6efc0 00000560`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`02fc4d80 00000000`00000000 : fffff880`02fc5000 fffff880`02fbf000 fffff880`03f14540 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    Followup: MachineOwner
    ---------
    Also your windows is not updated.

    You may want to go through this thread.
    Stop 0x124 - what it means and what to try
      My Computer


  3. Posts : 9
    7 ftw.
    Thread Starter
       #3

    Hi thanks for the answer.

    Actually all hardware are brand new, got everything 3-4 days ago, if there's something wrong then it came straight from the store and I will have to use warranty support.

    Strange is that it is only happening with steam games like CS:GO when CS Source will work. Tried with Reloaded's Mass Effect 3 and no crashs, temperature is perfect after 2 hours gameplay.

    I've tried instructions from 0x124 thread, all drivers and dx3d were clean reinstalled and I changed memory pins.

    Maybe my corsair dominator 2x4gb is not right. It's supposed to be 1600mhz but BIOS only accepts 1066 on auto, had to manually change to 1333 since 1600 (the real clock) won't boot the AMD FX4170.

    Any suggestions? =\
      My Computer


  4. Posts : 9
    7 ftw.
    Thread Starter
       #4

    The problem was solved by upgrading the BIOS of motherboard, in my case Gigabyte.

    I've learned there is a known glitch that occurs with AMDs FX/Bulldozer and Steam that causes the crash. After update its fine.

    Thanks for the support!!
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Glad you got it sorted & thanks for posting back.

    Wait and see if you're crashing, if you don't come back and mark this thread as solved.
      My Computer


 

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