Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: System reboting randomly and getting blue screen error

03 Sep 2012   #1

Windows 7 home premium 64-bit
 
 
System reboting randomly and getting blue screen error

I recently started getting this problem where my pc [desktop] crashes and restarts for itself. then sometimes i get the following message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80061AF8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090312-18454-01.dmp
C:\Users\govinda\AppData\Local\Temp\WER-30903-0.sysdata.xml

i'm not sure if its the same everytime but this is what i got on the last occasion.
i taut that the problem was with the amd catalyst suit, 12.8-which i upgraded to when it released- because sometimes upon restarting i did not get any display signal from the video card on my f22 aoc monitor. i did uninstall this driver and installed an older version [11.8 i think] and got an ease up on the problem. no restarting as regular as before. only during games. please help me. thanks alot!
ps, i dont know anything as to debugging and stuff.

My System SpecsSystem Spec
.

03 Sep 2012   #2

Windows 7 home premium 64-bit
 
 

this is the dmp files. kenshin 1 - c/windows
c/users - wer 30903
My System SpecsSystem Spec
03 Sep 2012   #3

MS Windows 7 Ultimate SP1 64-bit
 
 

Kenshin,

First order of business:

Update your Win 7.

Follow this procedure, dotting every "i" and crossing every "t".

When you are finished, then let me know. This will not be quick as you are far behind.

UPDATING YOUR WIN 7
1. ASSURE THAT YOU RECEIVE ALL UPDATES
WIN | type WINDOWS UPDATE | ENTER |
Change settings (left-hand column) |
checkmark all four of the boxes | OK
button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

2. INSTALL CRITICAL UPDATES
Check for Updates
(left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the “Windows is up to date” in center of dialog. until you see that TWICE IN A ROW!

3. INSTALL IMPORTANT UPDATES
Use the “critical update” procedure until all important updates are installed.

4. INSTALL OPTIONAL UPDATES
Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click on Hide Updates,
d) OK button.
Install ALL other Optional Updates.
Use the “critical update” procedure.

UPDATE GOLDEN RULES

Install ALL, yes, ALL updates.
This is Win 7 and not Vista or XP (eXPired).

UPDATE IS HUNG –TAKING FOREVER
Hung is very doubtful unless you interrupted updates.

CTRL + SHIFT + ESC key combo will pop-up the Task Manager.
Lo and behold, Windows Update is still running!

You hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once.
My System SpecsSystem Spec
.


03 Sep 2012   #4

Windows 7 Ultimate 32 bit OEM
 
 

Right. I need to know these. What version of windows are you using.
Have you taken this hard drive from one pc and put it in this one?
Is it a genuine copy of windows.
Have you deleted any files from the windows directory?
My System SpecsSystem Spec
03 Sep 2012   #5

MS Windows 7 Ultimate SP1 64-bit
 
 

Lewis,
By examining the zip files he submitted, you will get your answers.

Do you really expect someone to come out and tell you that they do not have a genuine copy of Windows?

Much info can be gleaned from the files in the ZIP files.

To give you an idea,the output of MSINFO32.EXE is included in the ZIP file.

No worry, I was also very green at one time. Keep asking questions.

Also for your future use you should investigate MGADIAG.exe. Now the interpretation of the results is sometimes easy and sometimes challenging.
My System SpecsSystem Spec
03 Sep 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

this will get you an insight, but is not the full story:
Credits: This is based upon information from NoelDP

To properly analyze and solve problems with Activation and Validation,

we need to see a full copy of the report produced by the MGADiag tool.

Download and save to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

After saving, run the downloaded tool.


Click on the Continue button, which will produce the report.

My System SpecsSystem Spec
03 Sep 2012   #7

Windows 7 home premium 64-bit
 
 

my windows is genuine, i took it from my laptop and installed an oem version to my desktop and used the product key.
My System SpecsSystem Spec
03 Sep 2012   #8

Windows 7 home premium 64-bit
 
 

no windows directory files were deleted, hard drive is one year old, it was new when the system was built a year ago. OS windows 7 home premium 64 bit.
My System SpecsSystem Spec
03 Sep 2012   #9

Windows 7 home premium 64-bit
 
 

system is currently updating, will download tool for activation and validation check after updates are carried out.
My System SpecsSystem Spec
03 Sep 2012   #10

MS Windows 7 Ultimate SP1 64-bit
 
 

And did your laptop originally come with Win 7?
My System SpecsSystem Spec
Reply

 System reboting randomly and getting blue screen error





Thread Tools



Similar help and support threads for2: System reboting randomly and getting blue screen error
Thread Forum
Blue Screen issue, System crashes randomly and automatically rebooting BSOD Help and Support
Blue Screen Error on Dell Inspiron System BSOD Help and Support
Windows 7 - Blue Screen {Fatal System Error c000021a} BSOD Help and Support
System keeps on crashing due to blue screen error. BSOD Help and Support
Blue Screen error System keeps rebooting/crashing BSOD Help and Support
Win 7 Blue Screen Dump System Config error BSOD Help and Support
Blue Screen c000021a(Fatal System Error) BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 03:00 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33