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Windows 7: BSOD occasionally whilst using IE9

04 Sep 2012   #1

Windows 7 Home Premium 64-bit
 
 
BSOD occasionally whilst using IE9

Dear Forum,

I have for the past few weeks been getting BSOD on and off again for no apparent reason that I can find Once they hit, my computer will not start back into Windows 7 normally and Safe Mode is required. I know my way around a computer but I've haven't had many dealings with BSOD so any help would be very appreciated. The requested item is attached.

Thanks!

Wowdude

My System SpecsSystem Spec
04 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello Wowdude !
Quote:
Event[209]:
Log Name: System
Source: Microsoft Antimalware
Date: 2012-02-08T18:40:59.000
Event ID: 3002
Task: N/A
Level: Error
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Ben-PC
Description:
Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.

Feature: Behavior Monitoring
Error Code: 0x80004005
Error description: Unspecified error
Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
So, start with updating the definition of MSE.

Next, pay attention to upgrade the network driver.
First, download the network card driver from manufactuer's website.
Then reinstall the driver:
  1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
  2. Double click to expand "Network adaptors".
  3. Right click your network card and click Uninstall.
  4. Check "Delete driver software for this device" check box, click OK.
  5. Restart the computer
  6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.
And then, try to recover the error that is saying to be ntfs.sys.

  1. Reseat the sata and power.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results please.
My System SpecsSystem Spec
04 Sep 2012   #3

Windows 7 Home Premium 64-bit
 
 

Dear Arc,

Thank you for the fast and very detailed reply. I shall put into place the suggestions you have given ASAP over the nexct few days and get back to you with what I find.

Thanks,

Wowdude

P.S. I'm pretty sure that Driver Magician installed the Network Adaptor driver. My own fault, i've been burnt by this software before but thought i'd give it the benefit of the doubt. Obviously a bad idea.
My System SpecsSystem Spec
.


05 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You are welcome! Let us know the results
My System SpecsSystem Spec
06 Sep 2012   #5

Windows 7 Home Premium 64-bit
 
 

Dear Arc,

Followign your suggestions I conducted the series of analyses and here's the results for each one:

I reseated the SATA and power cable to the master HDD.

I installed the wireless usb adapter driver from the manufacturer website after removing the previous driver. I also removed the network driver and let windows install it again upon bootup.

Running chkdsk /f/r from the safe mode cmd took 4 hours but passed all 5 stages with no fixes.

I ran the [Long Test] from the seatools HDD analysis (burnt to a dvd) and both short and long tests were completed and the HDD "Passed without error".

However, saying this, I have had 2 more BSOD's whilst attempting to use the computer during this analysis period. According to BlueScreenView, both occurences of BSOD's were due to ntoskrnl.exe and another file.

Any other suggestions/next steps in diagnosis?

Thanks

Wowdude
My System SpecsSystem Spec
06 Sep 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Can you post those dumps for us, to be analyzed?
My System SpecsSystem Spec
06 Sep 2012   #7

Windows 7 Home Premium 64-bit
 
 

Sure thing.
My System SpecsSystem Spec
06 Sep 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Both of your current dumps showing no specific causes.

I think it is the time for enabling driver verifier.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
06 Sep 2012   #9

Windows 7 Home Premium 64-bit
 
 

Ok Verifier.exe is enabled. Time to brace for incoming BSOD's!

Thanks again Arc, will post back as/when/if I get BSOD/s and will upload more dump files.

Wowdude
My System SpecsSystem Spec
06 Sep 2012   #10

Windows 7 Home Premium 64-bit
 
 

Hey Arc,

As soon as I booted after enabling Verifier the windows 7 loading screen (the windows logo glow) took longer than usual, my mouse appeared on a black screen with no desktop then hit BSOD. In safe mode atm. Dump is attached.

Thanks,

Wowdude
My System SpecsSystem Spec
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 BSOD occasionally whilst using IE9





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