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| 04 Sep 2012 | #1 |
| | Frequent blue screen crash dumps Hello, my Dell Inspiron laptop (Windows 7) has been crashing often these days. I am not tech savvy enough to understand the problem. I googled and download BlueScreenView software to get the dump files. I cannot understand the meaning of these and need help to resolve the crash dumps issue. Here are the dump file details from the last 4 dump files. Code: ================================================== Dump File : 090412-26738-01.dmp Crash Time : 9/4/12 10:04:31 AM Bug Check String : APC_INDEX_MISMATCH Bug Check Code : 0x00000001 Parameter 1 : 00000000`750e2e09 Parameter 2 : 00000000`00000000 Parameter 3 : 00000000`0000ffff Parameter 4 : fffff880`0758eca0 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+7f1c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030) Processor : x64 Crash Address : ntoskrnl.exe+7f1c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\090412-26738-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 275,632 ================================================== ================================================== Dump File : 082912-33228-01.dmp Crash Time : 8/29/12 11:28:22 AM Bug Check String : Bug Check Code : 0x00000116 Parameter 1 : fffffa80`088eb4e0 Parameter 2 : fffff880`01006c48 Parameter 3 : 00000000`00000000 Parameter 4 : 00000000`00000002 Caused By Driver : dxgkrnl.sys Caused By Address : dxgkrnl.sys+5d000 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+7f1c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\082912-33228-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 372,952 ================================================== ================================================== Dump File : 082312-35708-01.dmp Crash Time : 8/23/12 1:42:26 PM Bug Check String : Bug Check Code : 0x00000116 Parameter 1 : fffffa80`0cea34e0 Parameter 2 : fffff880`04ae4c48 Parameter 3 : 00000000`00000000 Parameter 4 : 00000000`00000002 Caused By Driver : dxgkrnl.sys Caused By Address : dxgkrnl.sys+5d000 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+7f1c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\082312-35708-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 372,960 ================================================== ================================================== Dump File : 080612-21309-01.dmp Crash Time : 8/6/12 11:32:28 AM Bug Check String : APC_INDEX_MISMATCH Bug Check Code : 0x00000001 Parameter 1 : 00000000`745b2e09 Parameter 2 : 00000000`00000000 Parameter 3 : 00000000`0000ffff Parameter 4 : fffff880`06e3aca0 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+7f1c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030) Processor : x64 Crash Address : ntoskrnl.exe+7f1c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\080612-21309-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 275,632 ================================================== |
My System Specs | |
| 05 Sep 2012 | #2 |
| | Welcome We need the dumps for proper analysis, please follow the instructions on the thread below:  http://www.sevenforums.com/crashes-d...tructions.htmlAs for dxgkrnl.sys Source / dxgkrnl.sys / DirectX Graphics Kernel / Windows Update See if updating from here helps, DirectX Update Post back with dumps |
| My System Specs |
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Frequent blue screen crash dumps problems?
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