Frequent blue screen crash dumps


  1. Posts : 1
    Windows 7 Home Premium 64 bit
       #1

    Frequent blue screen crash dumps


    Hello, my Dell Inspiron laptop (Windows 7) has been crashing often these days. I am not tech savvy enough to understand the problem. I googled and download BlueScreenView software to get the dump files. I cannot understand the meaning of these and need help to resolve the crash dumps issue. Here are the dump file details from the last 4 dump files.
    Code:
    ==================================================
    Dump File : 090412-26738-01.dmp
    Crash Time : 9/4/12 10:04:31 AM
    Bug Check String : APC_INDEX_MISMATCH
    Bug Check Code : 0x00000001
    Parameter 1 : 00000000`750e2e09
    Parameter 2 : 00000000`00000000
    Parameter 3 : 00000000`0000ffff
    Parameter 4 : fffff880`0758eca0
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7f1c0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 : 
    Stack Address 2 : 
    Stack Address 3 : 
    Computer Name : 
    Full Path : C:\Windows\Minidump\090412-26738-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 275,632
    ==================================================
    ==================================================
    Dump File : 082912-33228-01.dmp
    Crash Time : 8/29/12 11:28:22 AM
    Bug Check String : 
    Bug Check Code : 0x00000116
    Parameter 1 : fffffa80`088eb4e0
    Parameter 2 : fffff880`01006c48
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000002
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+5d000
    File Description : 
    Product Name : 
    Company : 
    File Version : 
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 : 
    Stack Address 2 : 
    Stack Address 3 : 
    Computer Name : 
    Full Path : C:\Windows\Minidump\082912-33228-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 372,952
    ==================================================
    ==================================================
    Dump File : 082312-35708-01.dmp
    Crash Time : 8/23/12 1:42:26 PM
    Bug Check String : 
    Bug Check Code : 0x00000116
    Parameter 1 : fffffa80`0cea34e0
    Parameter 2 : fffff880`04ae4c48
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000002
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+5d000
    File Description : 
    Product Name : 
    Company : 
    File Version : 
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 : 
    Stack Address 2 : 
    Stack Address 3 : 
    Computer Name : 
    Full Path : C:\Windows\Minidump\082312-35708-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 372,960
    ==================================================
    ==================================================
    Dump File : 080612-21309-01.dmp
    Crash Time : 8/6/12 11:32:28 AM
    Bug Check String : APC_INDEX_MISMATCH
    Bug Check Code : 0x00000001
    Parameter 1 : 00000000`745b2e09
    Parameter 2 : 00000000`00000000
    Parameter 3 : 00000000`0000ffff
    Parameter 4 : fffff880`06e3aca0
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7f1c0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 : 
    Stack Address 2 : 
    Stack Address 3 : 
    Computer Name : 
    Full Path : C:\Windows\Minidump\080612-21309-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 275,632
    ==================================================
    The other dump files also show Caused by mostly ntoskrnl.exe or dxgkrnl.sys. Please suggest what may be causing the problem and how to resolve it. Thanks!
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome

    We need the dumps for proper analysis, please follow the instructions on the thread below:
    https://www.sevenforums.com/crashes-d...tructions.html

    As for dxgkrnl.sys
    Source / dxgkrnl.sys / DirectX Graphics Kernel / Windows Update

    See if updating from here helps, DirectX Update

    Post back with dumps
      My Computer


 

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