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Windows 7: bsod when using internet


04 Sep 2012   #1

windows 7 home premium x64
 
 
bsod when using internet

I have checked my drivers to make sure they are up to date and it still crashes every 5-15 minutes when I am using the internet. I did replace my old graphic cards around april of this year but it was fine for a couple of months.

My System SpecsSystem Spec
.

04 Sep 2012   #2

windows 7 home premium x64
 
 

when it restarts it says windows has recovered from an unexpected shutdown. this is what it says in the problem details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800C83B010
BCP2: FFFFF8800FEEB004
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\090412-22921-01.dmp
C:\Users\Phillip\AppData\Local\Temp\WER-43968-0.sysdata.xml
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My System SpecsSystem Spec
04 Sep 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Bsod Analyze

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800ba3e010, fffff8800fd7b004, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ad6004 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800ba3e010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fd7b004, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+ad6004
fffff880`0fd7b004 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0602db88 fffff880`04f32000 : 00000000`00000116 fffffa80`0ba3e010 fffff880`0fd7b004 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`0602db90 fffff880`04f05867 : fffff880`0fd7b004 fffffa80`09ff8000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0602dbd0 fffff880`04f31e0f : 00000000`ffffd84d 00000000`0000000f fffffa80`0ba3e010 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`0602dc80 fffff880`04e37ec1 : fffffa80`0786c390 00000000`00000080 00000000`00000000 fffffa80`09fed410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`0602dd00 fffff800`03764e6a : 00000000`04bd4dd5 fffffa80`09b138b0 fffffa80`06ba89e0 fffffa80`09b138b0 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`0602dd40 fffff800`034beec6 : fffff800`03640e80 fffffa80`09b138b0 fffff800`0364ecc0 fffff880`0602de40 : nt!PspSystemThreadStartup+0x5a
fffff880`0602dd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+ad6004
fffff880`0fd7b004 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+ad6004

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5034be62

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
Yup. Almost all your dumps are blaming your video card.

http://www.carrona.org/bsodindx.html#0x00000116

Are you overclocking it?

Use this utility to check the temp of your card:
GPU-Z Video card GPU Information Utility

Speccy also allows you to see the temps:
Speccy - System Information - Free Download

Do you have a spare graphics card or an onboard video slot to test?

Post back
My System SpecsSystem Spec
.


04 Sep 2012   #4

windows 7 home premium x64
 
 

no. I am not overclocking.
My System SpecsSystem Spec
04 Sep 2012   #5

windows 7 home premium x64
 
 

My other graphic cards I replaced are horrible. One of them is messed up and I can not remember which one it is.
My System SpecsSystem Spec
04 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Onboard graphics?
Whats the temp of your card?
My System SpecsSystem Spec
04 Sep 2012   #7

windows 7 home premium x64
 
 

I am not sure about the onboard graphics but my graphics card is like a 2n1 card and it shows 2 cards and one is 45c and the other 51c.
My System SpecsSystem Spec
04 Sep 2012   #8

windows 7 home premium x64
 
 

I went into my device manager to look at stuff and I noticed under the sound, video and game controllers there is 9 nvidia high definition audio. I am not sure why. There is also my sound blaster which is supposed to be there. Here is the locations for these: Location 1 (Internal High Definition Audio Bus), Location 3 (Internal High Definition Audio Bus), Location 2 (Internal High Definition Audio Bus), Location 0 (Internal High Definition Audio Bus), Location 3 (Internal High Definition Audio Bus), Location 1 (Internal High Definition Audio Bus), Location 2 (Internal High Definition Audio Bus), Location 3 (Internal High Definition Audio Bus), Location 0 (Internal High Definition Audio Bus). My sound blaster card is on this location: Location 1 (Internal High Definition Audio Bus). I guess it looks like a big mess.
My System SpecsSystem Spec
04 Sep 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks for posting back and sorry for the late response.

Lets run driver verifier to rule out buggy drivers following the tutorial below:
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
04 Sep 2012   #10

windows 7 home premium x64
 
 

How long should I run the driver verifier? It has already restarted itself again.
My System SpecsSystem Spec
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