bsod when using internet

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  1. Posts : 26
    windows 7 home premium x64
       #1

    bsod when using internet


    I have checked my drivers to make sure they are up to date and it still crashes every 5-15 minutes when I am using the internet. I did replace my old graphic cards around april of this year but it was fine for a couple of months.
      My Computer


  2. Posts : 26
    windows 7 home premium x64
    Thread Starter
       #2

    when it restarts it says windows has recovered from an unexpected shutdown. this is what it says in the problem details:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA800C83B010
    BCP2: FFFFF8800FEEB004
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\090412-22921-01.dmp
    C:\Users\Phillip\AppData\Local\Temp\WER-43968-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Welcome

    Bsod Analyze

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa800ba3e010, fffff8800fd7b004, ffffffffc000009a, 4}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+ad6004 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800ba3e010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800fd7b004, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+ad6004
    fffff880`0fd7b004 4055            push    rbp
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`0602db88 fffff880`04f32000 : 00000000`00000116 fffffa80`0ba3e010 fffff880`0fd7b004 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`0602db90 fffff880`04f05867 : fffff880`0fd7b004 fffffa80`09ff8000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`0602dbd0 fffff880`04f31e0f : 00000000`ffffd84d 00000000`0000000f fffffa80`0ba3e010 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`0602dc80 fffff880`04e37ec1 : fffffa80`0786c390 00000000`00000080 00000000`00000000 fffffa80`09fed410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`0602dd00 fffff800`03764e6a : 00000000`04bd4dd5 fffffa80`09b138b0 fffffa80`06ba89e0 fffffa80`09b138b0 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`0602dd40 fffff800`034beec6 : fffff800`03640e80 fffffa80`09b138b0 fffff800`0364ecc0 fffff880`0602de40 : nt!PspSystemThreadStartup+0x5a
    fffff880`0602dd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+ad6004
    fffff880`0fd7b004 4055            push    rbp
    
    SYMBOL_NAME:  nvlddmkm+ad6004
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5034be62
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
    Yup. Almost all your dumps are blaming your video card.

    http://www.carrona.org/bsodindx.html#0x00000116

    Are you overclocking it?

    Use this utility to check the temp of your card:
    GPU-Z Video card GPU Information Utility

    Speccy also allows you to see the temps:
    Speccy - System Information - Free Download

    Do you have a spare graphics card or an onboard video slot to test?

    Post back
      My Computer


  4. Posts : 26
    windows 7 home premium x64
    Thread Starter
       #4

    no. I am not overclocking.
      My Computer


  5. Posts : 26
    windows 7 home premium x64
    Thread Starter
       #5

    My other graphic cards I replaced are horrible. One of them is messed up and I can not remember which one it is.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Onboard graphics?
    Whats the temp of your card?
      My Computer


  7. Posts : 26
    windows 7 home premium x64
    Thread Starter
       #7

    I am not sure about the onboard graphics but my graphics card is like a 2n1 card and it shows 2 cards and one is 45c and the other 51c.
      My Computer


  8. Posts : 26
    windows 7 home premium x64
    Thread Starter
       #8

    I went into my device manager to look at stuff and I noticed under the sound, video and game controllers there is 9 nvidia high definition audio. I am not sure why. There is also my sound blaster which is supposed to be there. Here is the locations for these: Location 1 (Internal High Definition Audio Bus), Location 3 (Internal High Definition Audio Bus), Location 2 (Internal High Definition Audio Bus), Location 0 (Internal High Definition Audio Bus), Location 3 (Internal High Definition Audio Bus), Location 1 (Internal High Definition Audio Bus), Location 2 (Internal High Definition Audio Bus), Location 3 (Internal High Definition Audio Bus), Location 0 (Internal High Definition Audio Bus). My sound blaster card is on this location: Location 1 (Internal High Definition Audio Bus). I guess it looks like a big mess.
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Thanks for posting back and sorry for the late response.

    Lets run driver verifier to rule out buggy drivers following the tutorial below:
    Driver Verifier - Enable and Disable
      My Computer


  10. Posts : 26
    windows 7 home premium x64
    Thread Starter
       #10

    How long should I run the driver verifier? It has already restarted itself again.
      My Computer


 
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