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04 Sep 2012   #1

Windows 7 Home Premium 64bit

Have been having frequent BSODs and am getting primarily three stop messages:
0x0000009F Driver Power State Failure
0x000000C4 - with no clauses but copy indicates a Driver Verifier issue and Norton 360 is installed
0x000000D1 Driver IRQL Not Less or Equal

This is my main business laptop, and can't afford to have it go down mid-presentation.

Have returned this to Best Buy twice, they can't find anything, I need to know what to do

I have images of blue screens available if they are needed, please advise.

Any help is greatly appreciated

My System SpecsSystem Spec

05 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

Your problems seems to stem from a driver. Update driver, from the website or uninstall software.
bftpdskc64.sys - What is bftpdskc64.sys ?
I have found this oline to help you identifiy the source. Do not take any suggestion that you see in that article, for information only.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Richard\AppData\Local\Temp\Temp1_SF_04-09-2012 (1).zip\SF_04-09-2012\090412-38407-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`03063000 PsLoadedModuleList = 0xfffff800`032a7670
Debug session time: Tue Sep  4 17:27:53.175 2012 (GMT-4)
System Uptime: 0 days 0:15:08.439
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffff9804b974b08, 2, 0, fffff88001dbdb69}
Unable to load image \SystemRoot\system32\drivers\bftpdskc64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bftpdskc64.sys
*** ERROR: Module load completed but symbols could not be loaded for bftpdskc64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : bftpdskc64.sys ( bftpdskc64+3b69 )
Followup: MachineOwner
My System SpecsSystem Spec
06 Sep 2012   #3

Windows 7 Home Premium 64bit

Thank you rich,

Not sure what to do with this information, will let you know
My System SpecsSystem Spec



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