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Windows 7: Random BSOD refers to ntoskrnl.exe


15 Sep 2012   #11
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Jim, do you have any USB HDD attached? thest two, collectively indicating that a USB HDD is failing.
Quote:
Event[1788]:
Log Name: System
Source: Service Control Manager
Date: 2012-09-07T23:00:50.650
Event ID: 7001
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Dorie-HP
Description:
The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
A device attached to the system is not functioning.
Quote:
Event[1706]:
Log Name: System
Source: Disk
Date: 2012-09-07T22:52:05.720
Event ID: 11
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Dorie-HP
Description:
The driver detected a controller error on \Device\Harddisk2\DR2
.
Let us know.

If yes, see that removing that one works or not.

If no, we may suggest you to enable driver verifier again, as the dumps are saying nothing specific


My System SpecsSystem Spec
.

15 Sep 2012   #12

windows 7 Home Premium 64bit
 
 

Arc,

The only thing attached to the pc is a a HP wireless mouse & keyboard that came with the pc. I did plug a Western Digital (My Passport) HDD to the pc to back up my files when I first started getting the crashes but removed it after the backup completed.
My System SpecsSystem Spec
15 Sep 2012   #13
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

OK, then enable Driver Verifier.

Run Driver verifier for the next 24 hours or the occurrence of the next crash, whichever is earlier. When over, let us know, thet the subsequent dumps , if any.
My System SpecsSystem Spec
.


22 Sep 2012   #14

windows 7 Home Premium 64bit
 
 

Aweek with no problems then 3 crashes this morning. Here is the Dump Files with Driver Verifier enabled
My System SpecsSystem Spec
22 Sep 2012   #15
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Code:
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 119, {1, 716, 701, 701}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiVerifyDriverReportedFenceId+ad )

Followup: MachineOwner
---------
======================================================
1: kd> lmvm atikmpag
start             end                 module name
fffff880`03cb0000 fffff880`03ceb000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed May 12 06:54:19 2010 (4BEA0343)
    CheckSum:         00044ACB
    ImageSize:        0003B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
So, you are to update your graphics driver. Get it from AMD Support & Drivers.
My System SpecsSystem Spec
23 Sep 2012   #16

windows 7 Home Premium 64bit
 
 

Downloaded new graphics drivers and uninstalled AMD drivers went to reboot as per AMD instructions , now can't log back in to Windows or Safe Mode. Keyboard & Mouse non responsive on the login page but work using the diagnostic disc. Any suggestions?
My System SpecsSystem Spec
23 Sep 2012   #17
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Do a system restore to a point just earlier than the driver install.

Then install the driver following the method: Driver Install - Device Manager.
Point the driver update wizard to the downloaded driver.
My System SpecsSystem Spec
27 Sep 2012   #18

windows 7 Home Premium 64bit
 
 

Sorry for the lapse in time Arc. The pc crashed during the restore process And after that I couldn't get it to boot up at all.
I ended up doing a clean reinstall from a downloaded ISO following GregRocker's tutorial. It took 3 attempts to complete the install. I installed the video drivers from AMD as per your instructions as soon as I could. Started using the pc yesterday morning and it hasn't given me any problems yet.
I again THANK YOU for all your help & suggestions.
I will give it another couple of days and if no problems arise I will mark this thread as solved.

Jim
My System SpecsSystem Spec
27 Sep 2012   #19
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Well done, Jim

Best of luck. I hope the problems will not return there.
My System SpecsSystem Spec
30 Sep 2012   #20

windows 7 Home Premium 64bit
 
 

Well got to use the pc for a couple of days problem free. It crashed this morning and has been crashing within seconds after booting up.
I will upload the dump files as soon as I can get them.
My System SpecsSystem Spec
Reply

 Random BSOD refers to ntoskrnl.exe




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